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Denver City Services Transition from “Stay at Home” to “Safer at Home” on May 9

DENVER – As Denver’s Stay at Home order expires and the city shifts to the State’s Safer at Home phase, several city agencies are providing service updates as we transition to new operating procedures starting Monday, May 11. A majority of city agencies, including Denver Motor Vehicle, Denver Public Library, city recreation centers, the Taxpayer Service Center, building and zoning permitting, and Denver Workforce Services and Denver Human Services locations, remain closed to in-person visits, with many services available online or over the phone.  

The following agencies have updated services as the city transitions to Safer at Home:


Denver Animal Shelter adoptions will resume Saturday, May 9. In-shelter adoptions will be available daily from 11 a.m. - 4 p.m., and virtual adoptions will be available Tuesday – Saturday from11 a.m.- 4 p.m. To adopt in-person at the shelter, call 720-337-1810 upon arrival at the shelter. A maximum of two to three groups, with no more than two people per group, will be allowed in the building at a time. A face covering and six-feet physical distancing will be required. For virtual adoptions, contact 720-337-1817.  


The Assessor’s Office will accept walk-ins at the 4th Floor of the Wellington E. Webb Building from 7:30 a.m. – 4:30 p.m. to serve the public onsite with questions about property assessments and assessment appeals. Most transactions can be accomplished online by visiting the Assessor’s Office website. 


Regular Monday meetings of Denver City Council and required public hearings continue to take place in person. Meetings with City Council members are by appointment only. 


In an effort to protect public safety, in-person customer service will resume on Monday, May 11 on an appointment-only basis. Appointments can be made here. Same day appointments, if available, can be made by calling 720-788-4318. Please visit the email application process page for more information on submitting email business license applications. Excise and Licenses will not offer fingerprinting services on site. The Excise and Licenses website provides information on fingerprinting services authorized by Colorado Applicant Background Services.


The Vehicle Impound Facility will return to normal business hours on Sunday, May 10. Hours are Monday-Friday, 7 a.m.-7 p.m. and Saturday-Sunday, 8 a.m. – 3 p.m.


RTD continue to operate on a service reduction plan. Fare collection is suspended at this time on all services. Capacity is limited to approximately 15 passengers per bus, 20 on larger buses and 30 riders per rail car. If you are unable to maintain social distancing (6 foot spacing), do not board. Instead, wait for the next vehicle. Masks are required for Denver riders and those waiting at bus and train stops. For more information, visit

For the most recent information on the agency service updates and the city’s COVID-19 response, visit    

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