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City Services & Event Updates:
Novel Coronavirus (COVID-19)


 
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City Services Updates

City and County of Denver agencies continue to reopen for in-person services as the state’s guidelines related to COVID-19 transition and the Safer at Home phase evolves. Physical distancing practices will be observed within all city facilities, and employees and members of the public are required to wear face coverings while inside city facilities.

The following agencies have updated services as the city transitions to Safer at Home.

Denver Motor Vehicle (DMV) will resume in-person services on Monday, June 29. Prior to reopening, the DMV is implementing a number of precautions to protect both customers and staff from potential COVID-19 exposure, including glass dividers for all customer-facing windows, physical distancing cues in all branch locations, increased cleaning frequency for high-traffic areas, and hand sanitizer and face mask availability for all staff and clients.

The DMV is currently testing a text messaging system to allow DMV branch staff to text clients when it is their time to enter the building in order to maintain appropriate capacity in lobby areas. People are encouraged to bring a cell phone or mobile device with them in order to receive these notifications and to allow efficient service to all customers.

Most DMV title and registration transactions can be completed online at dengergov.org./dmv or by mail.

Beginning Monday, June 22, 311 will be in operation Monday – Friday, 7 a.m.-7 p.m. Many city services and questions can be answered by visiting denvergov.org. 

Denver Animal Shelter adoptions will resume Saturday, May 9.

  •  In-shelter adoptions available daily from 11 a.m.  to  4 p.m.
  • Virtual adoptions available Tuesday – Saturday from 11 a.m. to 4 p.m.

To adopt in-person at the shelter, call 720-337-1810 upon arrival at the shelter. A maximum of two to three groups, with no more than two people per group, will be allowed in the building at a time. A face covering and six feet physical distancing will be required. For Virtual adoptions, contact 720-337-1817.  

  • Lost/stray pet intake and redemptions—Customers should contact staff at 720-337-1810 or DAP.Customercare@denvergov.org. We are asking customers to wait in their cars until DAP connects with them via phone. For full information on our operational adjustments, visit here.
  • Animal Protection Officer assistance—Customers should call dispatch at 720-913-2080.

The Assessor’s Office will accept walk-ins at the 4th Floor of the Wellington E. Webb Building from 7:30 a.m. to 4:30 p.m. to serve the public onsite with questions about property assessments and assessment appeals.

Most transactions can be accomplished online by visiting the Assessor’s Office website. 

Regular Monday meetings of Denver City Council and required public hearings continue to take place in person. Meetings with City Council members are by appointment only.

Denver Clerk and Recorder will reopen for in-person marriage and recording services by appointment only beginning July 1. Please make sure you have an appointment before arriving.

The Denver Workforce Centers at Westside (1200 Federal, 1st floor), Montbello (4685 Peoria St., Suite 251) and the Denver International Airport (8500 Peña Blvd., 5th Level Main Terminal) will be opening on July 1 on a limited, by-appointment basis.

Jobseekers may use workforce.development@denvergov.org or 720-772-1182 (8 a.m.-5 p.m. Monday-Friday) to make an appointment.

The Denver Fire Department Headquarters is currently operating with limited hours for essential services, and effective 5/11/2020 the Denver Fire Department Fire Prevention Division Office will be open to the public and conducting business with external customers by appointment ONLY. Call 720-913-3474 to schedule an appointment between 7 am and 3 pm. 

Please utilize E-Permits - Accela Citizen Access for permit submittals and payment of fees: https://www.denvergov.org/content/denvergov/en/fire-department-home/permits-licensing.html

As per city guidelines, beginning Wednesday May 6 2020, all City and County of Denver mandated COVID-19 related precautions will be observed to include mandatory face coverings and 6-foot social distancing. 

In-person customer service at Excise and Licenses is being offered by appointment only. All license applications not available online can be submitted via email

Excise and Licenses will not offer fingerprinting services on site. The website provides information on fingerprinting services authorized by Colorado Applicant Background Services.

The Denver Sheriff Department will open the Van Cise-Simonet Detention Center and Denver County Jail lobbies for scheduled video monitor visitations only, beginning June 26.

In order to maintain a safer visitation experiences, McNichols Building exhibitions are free and open to the public. Following Safer-At-Home guidelines, groups of eight people or fewer can make appointments online  for a two-hour time slot starting Monday, June 15:

Daily slots are:

  • 8:30-10:30 a.m.
  • 11:30 a.m.-1:30 p.m. 
  • 2:30-4:30 p.m.

Please visit artsandvenues.wufoo.com/forms/mcnichols-building-reservation-request to make an appointment.

All Denver dog parks will reopen on Friday, June 19.

Children’s playgrounds have reopened, however playgrounds and other park equipment are not disinfected by park operations staff. When using these facilities, consider these precautions:

  • Practice good hand hygiene, using hand sanitizer frequently when soap and water is not available
  • Recreate safely in groups of 10 or less and physically distance yourself from others by at least 6 feet
  • Masks are highly recommended.

Denver skate parks and bike parks and outdoor athletic courts (basketball, tennis, pickleball, futsal) are open. The use of shared recreational equipment in parks will be allowed.

Denver Public Library locations remain closed. Online services and daily programming opportunities can be accessed at www.denverlibrary.org. Book drops are now open at all locations with the exception of the following branch libraries: 

  • Byers Branch Library (closed for renovation)
  • Montbello Branch Library (temporarily closed for construction)
  • Smiley Branch Library (closed for renovation)

Curbside service will begin by appointment on Tuesday, July 7.

Taxpayer services have reopened for in-person services in the Wellington E. Webb Municipal Building, effective immediately.

Please email treasinfo@denvergov.org with your message and we will return your questions electronically or schedule to return your call at our earliest opportunity. Reminder: the 15% late penalty has been waived for sales and use, occupational privilege (OPT), and facility admissions development (seat) taxes — read more here.

Online services:

  • Excise tax transactions (Sales, Use, Lodgers, OPT, TBT, E911, TID), including account registration, tax return filing, and tax return payments can be made at Denvergov.org/ebiztax

  • Real estate property taxes or business personal property tax payments can be made at Denvergov.org/property

Mail and Drop-Off Box options: 

  • Excise tax returns and payments and property tax payments can be mailed to the addresses printed on the returns

Cash payments are suspended until further notice. Credit card payments may be made online using the links listed above.

The Vehicle Impound Facility will return to normal business hours as follows on Sunday, May 10:

  • Monday-Friday, 7 a.m.-7 p.m. 
  • Saturday-Sunday, 8 a.m. – 3 p.m.

Most city buildings are closed to the public until further notice and many city services are available online www.denvergov.org/onlineservices.

Some buildings, including the Wellington E. Webb Municipal Office Building, are open for limited hours and services. Services at the Wellington E. Webb building that are available in-person include:

  • Approved building plan pick-up and resubmittals
  • Community Planning and Development cashier (limited hours)

RTD continues to operate on a service reduction plan, with service changes in direct response to the decreased ridership stemming from COVID-19. Read more about the RTD COVID-19 Service Plan

RTD on April 5 suspended fare collection and instituted rear-door boarding, among several operational changes, designed to enhance safety across the system.

Beginning July 1, riders will be asked to pay with a ticket, pass or cash when riding on the RTD system. RTD’s Mobile Tickets app will be available for purchases starting that day. Contactless payment options such as these help with safety by lessening contact with the farebox on vehicles. Tickets can also be purchased with the Uber and Transit apps. Discount fares are available for those who qualify, with full details available on the RTD website.

The agency asks riders to be partners in safety by wearing a face covering and keeping 6 feet between them and others when riding or waiting to board vehicles. To learn more about the measures RTD continues to take to keep its employees and riders safe, visit rtd-denver.com/coronavirus.

Virtual and Online Services

The Denver Department of Excise and Licenses office is currently closed to the public. Excise and Licenses are requesting all license applications not available online to be submitted via email during this health crisis.
Learn more about submitting an application via email. 

Please note: In-person licensing inspections and compliance inspections are still occurring but all other services have transitioned to remote operations.

For any questions, please email licenses@denvergov.org or call 311.

To protect the health and well-being of our community and to support social distancing guidelines, Community Planning and Development has temporarily closed its in-person services, including the permit counter. However, staff are still reviewing and issuing permits for projects submitted electronically and are continuing to perform building and zoning inspections at jobsites.

It’s easier than ever to do all your essential permitting, contractor licensing, and inspections services online:

Instructions for using online permitting services »

Schedule inspections online »

Apply for and renew contractor licenses » 

While in-person transactions will be unavailable, staff will continue to offer critical support and safety services for Denver’s families through online and phone services from 8 a.m. to 4:30 p.m. Monday through Friday. Services and transactions accessible online or by phone  through www.denvergov.org/humanservices or 720-944-4DHS (4347) include:

  • Applying for benefits (food, cash, medical, child care assistance, RTD LiVE)
  • Reporting changes
  • Submitting documents
  • Checking benefits status
  • Paying child support
  • Access information about rental assistance
  • Download applications for energy assistance and property tax relief

To report child abuse or neglect, call 1-844-CO-4-KIDS (1-844-264-5437).

If you suspect that an older adult — or any adult that is considered "at-risk" -- is being abused, neglected, or exploited, call our Adult Protective Services hotline at 720-944-4DHS (4347).

Essential operations will continue during this closure and many events and public meetings will proceed as virtual or call-in events. A regularly updated list of current closures, cancellations, and postponements can be found at www.denvergov.org.

While service delivery for Denver Human Services is changing, Denver shelters and services for people experiencing homelessness remain open to the public. As Denver anticipates a spring snowstorm, residents are encouraged to access existing shelters. Anyone needing access to shelter or anyone who encounters someone who needs shelter access can call 2-1-1 (between the hours of 8 a.m. and 5 p.m. Monday through Friday) to be connected to available resources, including transportation assistance for those who are homeless and have disabilities. In an emergency, always call 9-1-1. 

Find library resources that are available remotely for free seven days a week at https://www.denverlibrary.org/COVID-19.

NEW! Online Live Fitness Classes

Beginning April 13, Denver Parks and Recreation will begin offering LIVE fitness classes online. Find the class schedule below. Most classes require no equipment, but common household items can be substituted for anything you may need in our workouts. (more info will be provided to registered participants)

Register up to 24-hours prior to the class start time and will receive all the information for joining class 30-minutes prior to the scheduled start time. Follow this PDF guide for signing up online.

Due to public and private gathering limitations associated with the COVID-19 pandemic:

  • Permits have been cancelled through June 30 with associated fees automatically refunded.
  • Reschedule requests for cancelled 2020 permits will not be processed until further notice.
  • New applications for any type of permit in 2020 will not be processed until further notice.
  • Permitted activities with historical status or working toward obtaining historical status will not be penalized due to the cancellation of their 2020 permit as a result of COVID-19.
  • All existing in-process permits for July 1 or later are still being processed—should the status of these permits change, permit holders will be notified as soon as possible.
  • Permit holders for any type of 2020 permit may contact the Parks Permit Office at any time for a full refund.
  • The Parks Permit Office in the Wellington Webb Municipal Building remains closed until further notice, but staff are available Monday-Friday, 8:00 a.m. – 4:00 p.m. by email: park.permits@denvergov.org; or phone: 720-913-0700 (press 6, then leave a message).

City Building Cashier Services

  • Wellington E. Webb Building
    201 West Colfax Ave, 1st-floor atrium
    • To request residential parking permits or to pay parking citations online, go to www.parksmartsdenver.org.
    • For parking permit or parking citation questions, call 720-913-5365.

CLOSED Until Further Notice

Most city buildings are closed to the public until further notice and many city services are available online www.denvergov.org/onlineservices.

These facilities are closed until further notice:

Please visit each venue's website for specific updates to future events and/or performances.

ALL Denver Human Services facilities are closed to the public until further notice.

Outreach workers at partner organizations have also been recalled. Denver Human Services is locally run and state-supervised. The decision to temporarily close DHS facilities was made in accordance with guidance from the Colorado Department of Human Services.

Denver Public Library locations remain closed. Online services and daily programming opportunities can be accessed at www.denverlibrary.org. Book drops are now open at all locations with the exception of the following branch libraries: 

  • Byers Branch Library (closed for renovation)
  • Montbello Branch Library (temporarily closed for construction)
  • Smiley Branch Library (closed for renovation)

Curbside service will begin by appointment on Tuesday, July 7.

Find library resources that are available remotely for free seven days a week at https://www.denverlibrary.org/COVID-19.

Park Amenity Closures

City dog parks will open Friday, June 19.  Swimming pools remain closed. 

Please remember:

  • If you are sick, do not visit the parks.
  • Maintain social distancing of at least 6 feet at all times
  • Bring your own hand sanitizer & washing supplies
  • Pets must be on a leash
  • Beginning Friday, April 24, alcohol will also be prohibited

Park Closures

  • Red Rocks Park & Amphitheatre: Projected opening June 26th

Road and Parking Closures (PDF - updated 6/17/2020)

ALL Recreation Centers are closed until further notice.

As announced in March, Denver Recreation Centers remain closed and summer program registration is postponed until further notice. At this point it’s been determined that there will be no recreation programming, summer camps or outdoor pool operations until at least the end of June. We know that this will cause disappointment and appreciate your understanding as we navigate this public health crisis.

Refunds will automatically be issued for summer activities with a start date prior to June 30. Recreation memberships are currently paused or will be refunded according to membership type:

  • Month-to-month Memberships: No monthly memberships are being charged during the time of the closure.
  • Annual Memberships: Expiration dates will automatically be extended by the length of the closure. Annual memberships do not automatically renew.
  • Cyber Monday memberships: Will stay on-schedule, as they are all set to expire November 30. Customers will be prorated based on length of closure.
  • Kid Watch and Visit Passes: Do not expire. 

Denver Parks and Recreation is continuing to work with public health officials to determine how to safely open facilities and deliver activities and services to your family. We thank you for your patience as these important details are defined.

All centers that are meal sites will continue to serve program participants during regularly scheduled hours (Monday-Friday, 3:30-5:30pm). More information about meal sites available in Denver is at https://www.dpsk12.org/coronavirus/#food.

All facility rentals, registered programs, and instructor-led offerings are canceled through the Spring Season. Refunds will automatically be issued to the card on file.

Innovation Lounge, conference rooms, and event space closed until further notice. Tenants may access the upstairs office space with their badges. All tenants must sign in and out at the front desk.

Event Updates

Canceled

  • Opera Colorado's Tosca, May 2, 5, 8 & 10

The following events have been postponed; check back for information about rescheduling.

  • Imagine 2020 Speakers Series: Sensory-friendly and Relaxed Environments, March 13th, 8:30 am
  • Re/Visioned, Access Gallery, March 13th, 3:00 pm
  • Dearly Illusioned Writing Workshop, March 14th, 3:00 pm
  • Motown and More at the Ellie Caulkins Opera House
    03/13/2020 7:30PM – 03/14/2020 2:00PM & 7:30PM
    https://www.axs.com/series/10359/motown-and-more-tickets
    The three performances of Motown and More at Ellie Caulkins Opera House on March 13th and 14th have been postponed. Ticketholders, please hold onto your tickets; there is nothing you need to do and they will still be valid for the rescheduled date. As soon as there is a new date, it will be updated on axs.com and artscomplex.com.
  • Music Moves: Yoga with Musicians from the Colorado Symphony, March 17/2020 · 6:30 PM
  • Mile High Beer Fest, March 21 2020 · 1:00 PM
    New date to be announced soon! Please visit milehighbeerfestival.com for more information.
  • Denver Grilled Cheese Fest, April 4, 2020
    http://www.mcnicholsbuilding.com/events/detail/denver-grilled-cheese-fest

AEG Press Release for Rescheduled Shows as of March 19, 2020 (PDF)

Canceled: April Board Meeting

The Board will still accept requests and complaints during this time, understand that resolving these requests may take additional time. The Board will evaluate conditions going forward, for May and onward.

The Colorado Symphony Association regretfully announces the formal cancellation of concert titles listed below through May 31, 2020.

There is still no confirmed date for when and how we may resume full live operations; however, our musicians and staff are working diligently to identify creative solutions to keep our audiences and community engaged with us. These are trying times for all of us and it is difficult to predict when and how it will end. But there is no higher priority to our entire Colorado Symphony community than the safety of our guests, musicians, and staff.

More information

The following concert titles are cancelled with no reschedule date.

  • March 13-14: The Music of Queeny 
  • March 15: Carnival of the Animals
  • March 17: Music Moves: Yoga with the Colorado Symphony
  • March 18: Beethoven and Brews at the Farm House at Breckenridge Brewery
  • March 20-22: Marin Alsop Conducts
  • March 27: Music and Art: A Symphonic Exploration
  • March 28-29: Disney’s Fantasia In Concert
  • April 3-5: Beethoven Piano Concerto No. 4
  • April 13-14: Petite Musique
  • April 15: Open Rehearsal
  • April 17: Teacher Appreciation
  • April 17-19 Holst The Planets 
  • April 23: Pedro Giraudo Tango Quartet with the Colorado Symphony
  • April 25: Pedro Giraudo Tango Quartet with members of the Colorado Symphony
  • April 26: DYAO: Young Person’s Guide to the Orchestra
  • April 27-28: Petite Musique
  • May 1: Brett Mitchell Society Masterclass
  • May 1-3: Mahler Symphony No. 9
  • May 6: Beethoven and Brews at Left Hand Brewing Co.
  • May 7: Open Rehearsal
  • May 8-10: Beethoven Violin Concerto
  • May 15: Jim James & Teddy Abrams
  • May 16: Big Band Classics
  • May 22-24: Beethoven Symphony No. 3 “Eroica”
  • May 30: The Times They Are A-Changin': The Words and Music of Bob Dylan

The following options are available for ticketholders for cancelled events:

  • Donate your ticket(s) and receive a tax deduction for the total ticket value to keep your Colorado Symphony strong during this difficult time. 
  • Exchange your ticket(s) from the above performance(s) into future events through December 31, 2020. All exchange fees will be waived in this situation. 
  • Exchange your ticket(s) for on account credit, which can be used for events through December 31, 2020. All exchange fees will be waived in this situation. 
  • Request a refund of the ticket purchase cost and City Seat Tax. Service fees will not be refunded as they are used for technology, processing, and staffing.

If no action is taken by June 30, 2020, tickets for cancelled events will automatically become on-account credit, which may be used for future Colorado Symphony Boettcher Concert Hall performances through December 31, 2020. Unclaimed credit at that time will become an automatic tax-deductible donation. 

For assistance, please contact the Box Office by phone at 303.623.7876 or through email at tickets@coloradosymphony.org. The Box Office is open Monday - Friday, 10 a.m. - 6 p.m.; Saturday, noon – 6 p.m. . Due to increased communication and reduced staffing, call wait times may be longer than usual. Please use the online form and we will process your requests in the order they are received. Thank you for your patience and understanding. Please note that the Box Office will be closed May 22-25 for Memorial Day weekend.

Public meetings for ongoing neighborhood plans and other projects

Visit CPD’s cancellations webpage

Due to the continuing impact of COVID-19 on the DCPA and our restrictions about large gatherings in enclosed public venues, the DCPA is announcing additional programming changes. 

DCPA COVID-19 Response 

One of Denver Community Media’s highest priorities continues to be the health and well-being of our members and staff. As we navigate the evolving impact of the Coronavirus disease on our community, we have made the following adjustments to our operations.

Training Classes

  • Orientation for New Producers: Transitioning to an online class.
  • Field Equipment Certification: Transitioning to an online class.  

The online sessions will provide our members with the same level training and teaching as the in-person classes while at the same time ensuring we do our part to prevent the spread of Coronavirus in our local communities.

  • Editing Certification: Suspended until further notice
  • Video Editing Lab: Suspended until further notice

Equipment Rental

DCM will continue to rent equipment to certified members. Walk-up service is not allowed. All equipment must be scheduled and arranged through the DCM member website. We will be taking extra precautions to sanitize surfaces to help minimize the risk of transmission of the virus.

Program Submissions

DCM will continue to accept content submissions and encourages you to submit your programs. Our regular submission portals are still operational and we will continue to accept in-person delivery of completed programming.

Programming Schedule

During this time of transition, programs may be preempted to accommodate special live programs or programming of an urgent nature that benefits the community. If a producer’s program is preempted, the episode will not be canceled but will be moved to the same time slot the following week.

Visit the Denver County Courts’ COVID-19 website for the latest information on impacts to operations, contact information and the updated order from Presiding Judge Spahn.

Per City guidance, the Denver Fire Department is canceling all Community Outreach to include fire trucks participation at community events, fire station tours, fire safety talks, fire safety trailer events and department ride-along’s, until further notice.

Canceled

  • 2020 Housing Stability Forum
    May 21, 2020

Postponed

  • People Experiencing Homelessness Advisory Group - Quarterly Meeting March 16
    Rescheduled to a future date to be determined
  • 4995 Washington St. Redevelopment Community Meeting – March 26
    This community meeting, organized by the City and County of Denver, GES Coalition, EGS & Partners, and Globeville First, has been postponed. The meeting will be rescheduled for a future date to be determined.
  • Rental Housing Gap Financing Competitive Process Stakeholder Meetings – March 24, March 25, and April 2
    Meetings to be changed to a virtual meeting format. Interested parties need to contact Megan Yonke at megan.yonke@denvergov.org for web conference information.

Public Meetings

Until further notice, all DPR Public Meetings will be postponed until a later date. Updated information will be posted on denvergov.org/ParkProjects

For additional questions about Denver Parks & Recreation cancellations,
please reach out to parksandrecreation@denvergov.org

Sheriff Advisory Board: monthly meetings canceled until further notice

Abandoned & Confiscated Vehicle Auctions
Denver Sheriff Vehicle Impound Facility are canceled until further notice

Vehicle Impound Facility
Closed on weekends until further notice.

Rescheduled

  • Denver Moves: Downtown Open House
    New Date: Wednesday, June 10
    5:30pm-7:30pm
    McNichols Building
    144 W Colfax Ave, Denver, CO 80202

Postponed

  • Storytelling Lab with Denver Voice at Denver Open Media
    March 13, 2020
    Postponed to an indeterminate later date
  • Storytelling Lab with Kavod Senior Life at the Jewish Community Center
    March 23, 2020
    Postponed to an indeterminate date
 

Do business online instead of in person!

Together, the City & County of Denver’s web site at denvergov.org and its digital public platform, PocketGov, offer a range of services that make it possible for people to interact with city government without physically visiting any city buildings or other government locations.

You can easily make dozens of transactions, from paying business taxes to parking tickets, court citations, stormwater bills, and more. 

Find additional opportunities to connect with us online at www.denvergov.org/onlineservices!

Keep this link!
It's guaranteed to save you time and trips even on a rainy day.



 

With Safer at Home underway and the phased loosening of state restrictions continuing, business and leisure activities are resuming in Denver. Face coverings continue to be mandatory while inside of or waiting in line to enter any retail or commercial business, or any location or facility offering government or health care services and while waiting for or riding on public transportation.

Businesses have been allowed to reopen with 50 percent of employees if they are able to maintain six-foot physical distancing, abide by the face-covering order and other guidelines.

While we are all still safer at home, we are also able to practice greater social distancing in our vast outdoors than in confined indoor spaces. Much of Colorado is now open with restrictions to prevent the spread of COVID-19 and protect those at highest risk for severe illness.

Have Questions or Looking For More Information?

To report an issue or for additional questions and assistance, please contact us at:

Within Denver, dial 3-1-1

Outside of Denver, dial 720-913-1311


 CO-HELP

Colorado’s call line for general questions about COVID-19 provides answers in many languages including English, Spanish (Español), Mandarin (普通话) and more.

303-389-1687 or
1-877-462-2911

COHELP@RMPDC.org (answers in English only)


 If you need medical attention, contact a health care provider.

 

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