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Guidance For Residents

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What does the *updated* Safer at Home Order look like in Denver?

On September 15, 2020, the State of Colorado issued Public Health Order 20-35, which implemented the “Safer at Home Dial.”  The Safer at Home Dial places counties in different levels based on certain metrics related to COVID-19 cases and, depending on that level, implements certain restrictions on the types of variances the county may seek.  

Currently, Denver is in Safer at Home: Level 2. Levels are based on the number of new cases, the percent positivity of COVID tests, and the impact on hospitals, and local considerations. Learn more about the state’s dial framework

Denver and the region’s COVID-19 case rates are at record highs and caused by widespread community transmission. Due to this quick and steady rise in cases, additional measures must be put in place to prevent Denver from being moved into a more restrictive phase of the state’s Safer at Home dial. Face coverings and less congregating are proven strategies for reducing the spread of COVID-19. 

As of October 16, 2020, the Denver Public Health Order, including the Face Covering Order, has been revised to include stricter guidelines. This update is in response to rapidly increasing case incidents and follows the statewide order extension issued by Governor Polis on October 10, 2020.

The new public health measures require people to wear face coverings in more settings and reduce the number of people who can gather from 10 to 5 people. The tougher face-covering mandate is effective immediately until further notice, and the reduced gathering order is effective through Nov. 16

Read the press release, the updated Face Covering Order (PDF), and the updated Public Health Order (PDF).

Protecting Yourself, Family, & Community

Face coverings (masks) are a crucial part of these safety measures. Your face covering protects me and my face covering protects you. Many Denver residents have already adopted the face covering guideline, but we need everyone to continue to do their part to keep everyone safe.

People with COVID-19 can spread the virus before symptoms appear and asymptomatically. Both groups can unknowingly spread the virus to others.

The face covering order mandates that any person, including children over the age of three, must wear a face covering in public settings.

You must wear a face covering when:

  • Inside, or in line to enter, any retail or commercial business, or any facility to receive government, or healthcare services;
  • As a passenger on or while waiting for public transportation, paratransit vehicle, taxi, private car service, ride-sharing vehicle, or any other vehicle for hire;
  • You are working at a retail or commercial business or performing critical government functions.
  • Outside where distancing between people from different households is not possible
    • Does not apply to people when they are by themselves or when with members of the same household.
    • Exemption for organized youth and adult sports provided they have plan in place that addresses certain protective measures and provided they don face coverings when not actively playing/practicing

The use of masks and face coverings has been the most effective way to reduce person-to-person spread of coronavirus. Anytime you are with others outside of your immediate household, face coverings should be worn, and social distance should be maintained.

For specific guidance, please consult the public health order.

Enforcing the Public Order

Residents need to take this face covering order seriously, as they did with the stay at home order. Multiple city agencies will be involved in enforcement, with the goal of 100% compliance and keeping everyone safe through education first.

Businesses that are not observing the order may be reported to 3-1-1 for lack of signage, or because employees or customers are not compliant. Reports submitted to 311 will be forwarded to the Denver Department of Public Health and Environment. Face covering signage for businesses is available at

Individuals who are not wearing face coverings may be reported to 311. Anyone not wearing a face covering as mandated in the Order could be fined up to $999 and could be subject to additional civil penalties. The city will also use 311 data to determine where more education is needed.

Finding Relief Support & Resources

The City and County of Denver is adapting many services to ensure residents have access to the services they need during COVID-19 in a safe and effective way. Most city services can be conducted online or via phone. For a list of available online services, visit or call 311.

The city is working in partnership with a number of nonprofit, philanthropic and private industry partners to ensure everyone is cared for during the epidemic. Visit the city’s Relief Support Resources page on to find resources for: older adults, businesses, jobs, food, health and wellness, housing, people living with disabilities, transportation and mobility, youth and other resources.


Need to report a COVID-19 outbreak?

The Denver Department of Public Health & Environment and Denver Public Health are committed to collaborating with local businesses and organizations to investigate and control COVID-19 outbreaks.

To report an outbreak of COVID-19 in a Denver workplace or organization, please complete our online form. We will review the information submitted, and you or the workplace will be contacted by a representative within 24 hours to discuss the next steps.

If you have urgent questions or need immediate assistance before we follow-up, please email or, or call 3-1-1 (720-913-1311).



As of October 27, 2020 the Colorado Department of Public Health & Environment (CDPHE) has moved the City and County of Denver to the more restrictive Safer at Home Dial Level 3.

With the move to Safer at Home Level 3, Denver is now under more strict, state mandated, restrictions. Face coverings are still mandatory while inside any public space, including businesses and government buildings and while waiting for or riding on public transportation. Face coverings are now also required in outdoor settings, when an individual is with others outside of their household and when proper social distancing cannot be maintained.

Businesses must reduce their operating capacity to 25 percent. They must ensure they are able to maintain six-foot physical distancing, as well as abide by the face-covering order and other guidelines.

While we are all still safer at home, we are on a path that will move us into the Stay at Home phase again. We MUST adhere to restrictions in place to prevent the spread of COVID-19 and protect those at highest risk for severe illness.

Have Questions or Looking For More Information?

To report an issue or for additional questions and assistance, please contact us at:

Within Denver, dial 3-1-1

Outside of Denver, dial 720-913-1311


Colorado’s call line for general questions about COVID-19 provides answers in many languages including English, Spanish (Español), Mandarin (普通话), and more.

303-389-1687 or
1-877-462-2911 (answers in English only)

 If you need medical attention, contact a health care provider.