Outreach workers at partner organizations have also been recalled. Denver Human Services is locally run and state-supervised. The decision to temporarily close DHS facilities was made in accordance with guidance from the Colorado Department of Human Services.
While in-person transactions will be unavailable, staff will continue to offer critical support and safety services for Denver’s families through online and phone services from 8 a.m. to 4:30 p.m. Monday through Friday. Services and transactions accessible online or by phone through www.denvergov.org/humanservices or 720-944-4DHS (4347) include:
To report child abuse or neglect, call 1-844-CO-4-KIDS (1-844-264-5437).
If you suspect that an older adult — or any adult that is considered "at-risk" -- is being abused, neglected, or exploited, call our Adult Protective Services hotline at 720-944-4DHS (4347).
Essential operations will continue during this closure and many events and public meetings will proceed as virtual or call-in events. A regularly updated list of current closures, cancellations, and postponements can be found at www.denvergov.org.
While service delivery for Denver Human Services is changing, Denver shelters and services for people experiencing homelessness remain open to the public. As Denver anticipates a spring snowstorm, residents are encouraged to access existing shelters. Anyone needing access to shelter or anyone who encounters someone who needs shelter access can call 2-1-1 (between the hours of 8 a.m. and 5 p.m. Monday through Friday) to be connected to available resources, including transportation assistance for those who are homeless and have disabilities. In an emergency, always call 9-1-1.
Given circumstances caused by the presence and spread of the novel Coronavirus, it is possible that there may not be anyone available at Denver Human Services to accept service of legal documents, including subpoenas.
For the next several months, should there arise a need to serve legal documents on Denver Human Services and no one is available on site to accept service, we respectfully request that you serve these documents via the use of email.
Please email your legal documents to:
Also note that by accepting these documents by email, Denver Human Services, the City and County of Denver, and any individual employed by Denver Human Services referenced in any such document retains all rights to lodge any legal objection as to the form, timing, and substance of the served document(s). Thank you for your understanding and cooperation.
Document runner service offered to new customers without internet
We recognize many people in need of assistance may lack the resources to access online applications. Denver Human Services is bringing the process to you by piloting a document runner service for new applicants who need application paperwork and cannot access it due to our facility closures and/or mobility issues.
People who need an application can call our special document delivery hotline, 720-944-1520, between 8 a.m. and 4:30 p.m. on weekdays, and our document delivery team will leave an application at their door. Once the application is completed, residents just place it in the provided, sealed envelope and call the same hotline to schedule pick up.
This service is available to Denver residents in need of paper applications for assistance with food (TANF/SNAP/Medicaid), child care (CCAP), utilities (LEAP), EBT cards, and child support services.
Note that this service is provided only for new clients. Those with existing DHS cases should call 720-944-4DHS (4347) or contact their eligibility technician directly. For those with internet access, visit www.denvergov.org/humanservices.
Denver residents in need of food, cash, medical, and/or child care assistance may apply online through Colorado PEAK at www.colorado.gov/PEAK. Through Colorado PEAK, you may also reapply, submit documents, and check the status of your application. To access a paper application, download one in English or Spanish, then submit the completed paper application by mailing it to 1200 Federal Blvd. Denver, CO 80204. Please keep in mind an interview by phone may be required to finalize the process and issue the benefits.
Programs accessible through Colorado PEAK include:
Anyone can connect to Colorado PEAK online 24 hours a day, seven days a week with a smartphone, tablet, or computer. PEAK is safe and secure, which means your information is protected. You may also Google “Colorado PEAK” to reach the site.
Anyone can connect to PEAK 24 hours a day, seven days a week via the internet on a smartphone, tablet or computer. PEAK is safe and secure, which means your information is protected. You may also Google “Colorado PEAK” to reach the site.