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Electric Scooter Data & Survey Results

Over the last several months, Denver Public Works has been gathering data from electric scooter operators to better understand usage of these new mobility options. Since the pilot's launch in August 2018, there has been an average of 4,693 rides per day on weekdays and 4,993 rides per day on weekends, with users traveling almost one-million miles.

Pilot Scooter Data August 2018 - January 2019

Denver Public Works staff are working to further analyze the data available and expect to be able to provide additional information and maps of this utilization in the coming weeks.

Total Miles Traveled - 952,898

Total Number of Rides - 819,927

Average Number of Rides Per Operating Day - 4,832

Average Number of Rides Per Day, Weekday - 4,693

Average Number of Rides Per Day, Weekend - 4,993

Average Length of Ride Per Day Weekday (Miles) - 0.90

Average Length of Ride Per Day Weekend (Miles) - 0.98

Average Length of Ride (Miles) - 0.92

Total Miles Traveled - 952,898

Total Number of Rides - 819,927

Average Number of Rides Per Operating Day - 4,832

Average Number of Rides Per Day, Weekday - 4,693

Average Number of Rides Per Day, Weekend- 4,993

Average Length of Ride Per Day Weekday (Miles) - 0.90

Average Length of Ride Per Day Weekend (Miles) - 0.98

Average Length of Ride (Miles) -  0.92

In addition, more than 2,000 people responded to an online survey Denver Public Works launched last month to gain feedback on the first six months of the Dockless Mobility Pilot Permit Program. The survey queried both electric scooter users and non-users on their experiences with the pilot program so far, with 55% of people sharing positive feedback and 42% sharing negative feedback.

Dockless Mobility Survey Responses

Over a two-week period, 2,084 responses were received through an online survey Denver Public Works launched in January. Highlights of the survey responses include:

  • 50% had never ridden an electric scooter or dockless bike, 44% are electric scooter riders, and 6% are dockless bike riders
  • 40% ride a scooter occasionally, 35% ride one to three times per week, 20% ride three or more times per week, and 5% rode a scooter once
  • 43% of scooter trips replaced a walk trip, 22% replaced a rideshare trip, 14% replaced a bike trip, and 10% replaced a vehicle trip
  • 32% of the scooter trips were to/from work, 31 % of the scooter trips were to/from entertainment or dining out, and 11 % of scooter trips were to/from a work-related meeting or appointment
  • 44% never accessed transit with a scooter, 37% occasionally accessed transit with a scooter, 12% accessed transit one to three times per week with a scooter, and 7% accessed transit three or more times per week with a scooter

Last month, Denver City Council passed an ordinance which moves electric scooter riders off the sidewalks on roads where the speed limit is 30 MPH or less. On streets where the speed limit is greater than 30 MPH and scooters are allowed on sidewalks, it reduces the speed at which users can ride to 6 MPH or less in order to improve the feeling of safety for non-riders. The survey launched about two-weeks after the new scooter rules took effect and asked people their experience around electric scooter riders over the last six months:

  • 63% of respondents reported they have been involved in a crash or near miss with an electric scooter, 34% have been hit or almost hit by a scooter when walking, and 19% have been hit or almost hit by a scooter when driving.

With the new rules for scooters now in place, Denver Public Works continues to work with Denver Police on enforcement.

Nearly half of scooter users who took the survey indicated that having more scooters available would encourage them to ride more. Data is also clearly showing electric scooters being regularly utilized through the first seven months of the pilot program, so Denver Public Works will begin allowing electric scooter operators to make modest increases in their fleet sizes. Qualifying companies will be allowed to take advantage of these increases in early February.

Requirement for increasing fleet size:

Electric scooters operators that can demonstrate a minimum of three rides per vehicle per day will be eligible to increase their fleet sizes by 25%. This means, an electric scooter operator running the current maximum fleet size of 350 could increase its fleet size to 438. Additional 25% increases will be permitted in April and July 2019 using the same performance trigger. All increases will be contingent upon the operators complying with all requirements of their permits.

Lime, Bird, and Lyft have maximized the number of scooters allowed on their permits, and it's anticipated they will be interested in the fleet size increases. Dockless bike companies have yet to maximize the number of vehicles allowed on their permits (500 bikes max.), so fleet size increases are not anticipated with these vehicle types yet.

For the remainder of the pilot, which lasts through July 2019, the survey will remain open to provide a continuous mechanism for feedback on the pilot program. Denver will also continue to evaluate whether electric scooters can help. meet the goals outlined in Denver's Mobility Action Plan and provide meaningful ways for people to get to where they need to go.