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New Services Help Renters Facing Eviction

Mediation between renters facing eviction and residential landlords, a landlord-tenant guide, and financial relief for residents experiencing a housing crisis are all part of the city’s comprehensive response to Denver’s increasing housing costs. These new programs will be administered through the Office of Housing and Opportunities for People Everywhere (HOPE), the Office of Economic Development, Denver County Courts, and Denver Human Services.

The three new tools are mediation services, rent and utility assistance, and a landlord tenant guide on rights and services.

Landlord Tenant Guide
The city worked in partnership with more than 15 tenant and landlord organizations, Denver County Courts, the Apartment Association of Metro Denver and other stakeholder groups, to develop a new, comprehensive Tenant-Landlord Guide that provides an easy-to-understand breakdown of the rights of both residential tenants and landlords in the City and County of Denver. The guide also provides residential renters and landlords with a list of financial and mediation resources to help resolve disputes without going to court. The guide will be available online immediately at as well as in Denver County Courts, at the Pro Se Resource Centre, and at various resource locations throughout the City.

Mediation Services
The City today also launched a new landlord-tenant mediation service that aims to engage an experienced mediator to resolve disputes between residential landlords and tenants through negotiation before and after an eviction process is triggered. Either the landlord or tenant may engage with mediation services prior to the start of an eviction proceeding or, if an eviction is filed, during the three-day period prior to the case coming before the Court or prior to a decision by the Court.  The final-outcome of the mediation will be a formal understanding that is binding on the parties as reviewed by the Court. Through mediation, eviction proceedings will be more balanced, allowing tenants an opportunity to access financial resources to stay in their homes. This free pilot service is being offered in partnership with Community Mediation Concepts and may be accessed by calling 311.

Rent and Utility Assistance
For financial support, the city will launch the Temporary Rental and Utility Assistance Program in November. The new program through the Office of Economic Development will support low- and moderate-income residents facing a crisis - like unsafe housing conditions, economic pressures or a potential eviction - that could result in the loss of their home. This new program will be offered in coordination with the expansion of the Department of Human Services’ (DHS) Eviction Assistance program, which provides a dedicated, onsite DHS outreach worker to eviction court to connect residents onsite to any number of public benefits, including eviction assistance or first month’s rent or deposit assistance. This coordinated approach marks an initial step in the implementation of the city’s recently announced Housing an Inclusive Denver Five-Year Affordable Housing Plan.