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E-Permits FAQs


 

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Getting Started...

Electronic plan review is available for most projects, allowing you to submit applications and PDF plans for zoning, building, wastewater, and fire permits without coming to the permit counter in person. 

Most projects can be submitted using e-permits. Other projects will have email instructions, and in time, will be available through e-permits.

View detailed instructions by project type

 

  1. Visit denvergov.org/epermits
  2. Click "Enter e-permits" button
  3. Click "Register for an account"
  4. Enter account information
  5. Click “Add New” to open a pop-up screen to add contact information
    • Note: The email address you register here does not update your email on file with Contractor Licensing
  6. Click “Continue” to successfully register account

Tip for contractors: Don't forget to add your contractor license or supervisor certificate to your account. See FAQ for detailed instructions. 

Add a contractor license to an account:

  1. Sign in to e-permits
  2. Click “Account Management” in the top-right corner of your screen
    • This will take you to the “Manage your Account” page
  3. Click "Add a License" 
  4. Select which license type you hold
  5. Enter your license number exactly as it appears on your license card
    • Make sure to type "LIC" in front of your license number
    • Examples: “LIC001234” or “LIC12345”
  6. Once your license has been added, go to "Home" > "My Records" to access your permits

Link an existing supervisor certificate to an account:

  1. Email the following information to Contr.licensing@denvergov.org:
    • Name and email address associated with your online account
    • Certificate number
  2. Contractor Licensing will link your certificate to your online account within 24 hours (except weekends and holidays).

Troubleshooting Tips:

  • You must have a valid contractor’s license for the type of work covered under the permit in order to apply for permits online. If your license number isn't recognized, make sure it has not expired.
    • Expired licenses cannot be linked to an online account. If a license or certificate is expired, you can no longer renew online and must renew in person or via mail.
  • Make sure there is a valid email on file with Contractor Licensing for your license. Notifications of online account activity under your license will be sent to this email address, and for your security, it cannot be edited in e-permits.
  • To add or change company contact information, an owner or officer for the licensed company must submit a signed letter stating the change to be made. The letter can be emailed to Contr.Licensing@denvergov.org or dropped off in person. This letter must be signed. If emailed, it must be an attachment with a visible signature. Typed signatures are not accepted.
  • Most licenses require a supervisor certificate as a “qualifier” for a company to obtain a license. The supervisor certificate holder is an individual within the company that has the necessary hands-on field experience for that particular type of work. We would expect for that person to be managing the day to day aspects in the field and will be the main contact for our inspectors if there are issues that arise on the site. 

For additional help, contact Contractor Licensing at 720-865-2770, or Contr.Licensing@denvergov.org

What is a resubmittal?

Resubmittals occur before a permit is issued when your plans/drawings need to be amended and resubmitted during the plan review process in order to demonstrate that the project meets city codes. 

Resubmittals are uploaded as attachments to the existing project log record in e-permits.

What are Modified Drawings?

Once a permit has been approved and issued, the project must be built to those approved plans. If changes are needed to the approved plans during construction, the changes must be reviewed and permitted. The changed documents and drawings submitted for review after initial permits were issued are called modified drawings. 

Modified drawings are submitted as a new permit application in e-permits. Choose "building log" when prompted to select a permit type.

What is an Administrative Modification?

Administrative modification requests are a way for applicants to request an alternative, but equivalent means of complying with specific code language. The applicant must provide alternative, equivalent designs/measures that meet the intent of the original code language. If approved, an "admin mod" only applies to a specific instance (project and tenant) and is not considered a precedent for other projects. Decisions to deny may be appealed to the Building Code Board of Appeals.

Administrative modifications are submitted as a new permit application in e-permits. Choose "administrative modification" when prompted to select a permit type.

Forgot your password?

  1. Click "I've forgotten my password" on the sign-in screen
  2. Enter your email address and the security question you answered when you first registered for your account 
  3. Click "Send New Password" and a new password will be sent to your email

To reset your username, email, password, and security question/answer:

  1. Sign in to your account
  2.  Click "Account Management" at the top right side of your screen
  3. Click "Edit" Login Information
  4. Update login information and click "Save"

Helpful Tip:
  • Use the system’s help text by clicking the question mark icons in e-permits

For help with e-permits, or general permitting questions:

Note: Permits will no longer be issued at the counter.

If you use assistive technology and need help accessing or reading the content in any e-permits tutorials linked on this page, please contact CPDCommunications@denvergov.org.

 

Applying for a Permit...

  1. Enter e-permits, then go to "Development Services" > "Apply for a Permit"
  2. When prompted to select a permit type, use the following guide:
    • Quick permits: This is for work that does not have plan review, and is only inspected in the field. Learn more
    • Submit building plans for review: Use this to upload residential or commercial construction plans, and any applications for simultaneous building and zoning reviews
    • Site planning: Use these options for documents being submitted to a project coordinator during the site development plan (SDP) review process
  3. Follow the prompts on each page
  4. Once you have finished the online application, continue to the payment screen. Fees are based on your valuation of the work. You may be asked to pay additional fees if inspectors determine the valuation was incorrect.

Helpful Tips:

  • Required application fields will have a red asterisk *
  • Click the help icon (?) for longer instructions on some items
  • Always confirm that the email address associated with the “Applicant” is correct. This is where your permit will be emailed.
  • Once you add an applicant, click “edit” to change the email or phone number for this application
  • There is a “save and resume within 30 days” button at the bottom of each page. Permit applications will save for 30 days

NOTE: Homeowners cannot apply for permits online. Homeowners must show a valid ID in person that matches the ownership information at www.denvergov.org/property

Commercial and multifamily buildings

Commercial walk-through projects that would have been reviewed in person at the permit counter may be eligible for a two-day review when submitted via e-permits. (What's eligible for commercial walk-through?)

Follow these steps:

  1. Sign in to e-permits
    • First-time users will need to create an account
  2. Select  "Apply for a Permit" under the Development Services tab
  3. When prompted to select a permit type, choose "Building Log" 
  4. Select the "Commercial Walk Through Project" checkbox on page 3 

Single-family homes and duplexes

Projects such as fences, interior renovations, egress windows, basement finish, decks, car ports, detached storage units (sheds etc.), windows and exterior doors (new or altered openings), non-structural repair due to water or fire damage, patio covers and enclosures, and zoning-only review of solar systems qualify for a two-day review.

Follow these steps:

  1. Sign in to e-permits
    • First-time users will need to create an account
  2. Select  "Apply for a Permit" under the Development Services tab
  3. When prompted to select a permit type, choose "Building Log" (read the submittal requirements), then "Continue Application"
  4. On page 3 under Project Information > Project Scope > Select “New Accessory Structure" or “Remodel” to qualify for a 2-day review

For fire Construction Permits, which are related to any commercial construction project in new or existing structures (like installing sprinklers, fire alarms, etc.), click "Apply for a permit" under the Development Services tab in e-permits . View fire construction permit information

For fire safety Operational Permits, which allow the applicant to conduct an operation or a business for which a permit is required, click the Fire tab in e-permits. View fire operational permit information.

In most cases, e-permits will be able to find your address and parcel number for you. 
  1. Enter the property address and click "Search"
  2. Select your address and a list of "Associated Parcels" will automatically populate
  3. If there are multiple parcel numbers, select the button to the left of the number and "Associated Owners" information will appear below. Continue clicking through the parcel numbers until you see the correct ownership information, and then click "Select."

Helpful Tips:

  • If your address/parcel number doesn't populate, check to make sure the property is within the City and County of Denver's boundaries by referring to the Real Property Map.
    • The "Schedule Number" from the Real Property Map can be entered into the "Parcel Number" field in e-permits. 
  • If you still can't locate the property address, click "Cancel" and continue with your application. 

  1. On the project valuation section of the application, click the box at the top of the screen to select all work types, then click "Edit Selected."
  2. Enter the Unit Number and Valuation of each line item and click "Submit."
  3. Verify that the information you have entered is correct and click "Continue Application."

As with paper submittals, all plans, reports, surveys, etc. prepared by an architect, engineer, or surveyor must bear their seal and signature. A valid electronic signature must be visible on the plan cover page and the design professional's seal must be visible on each sheet.

Download a PDF tutorial with a step-by-step guide to creating and applying a valid digital signature:

  • Save all files as PDFs. All drawings must be scalable, legible, and in PDF format. Upload separate PDF files for each discipline to preserve the encrypted electronic signatures.
  • Use the following naming convention for all files: <DocumentName>_<Address>_<Date>

Examples:

  • Plans: ArchPlans_201WColfax_9-26-2017; StrucPlans_201WColfax_9-26-2017; etc.
  • Prior reviews/approvals: Landmark_201WColfax_8-26-2020
  • Reports, surveys, etc.: SoilsReport_201WColfax_8-26-2020
  • Zone Lot Amendments: ZoneLotAmendment_201WColfax_8-26-2020

Helpful Tip:

  • File names cannot contain special character such as * / , ~ [ { ^ ’ ! @ # …

Resubmittals must follow the initial submission method - in person, email, or e-permits. Follow steps 1-5 for projects that initially applied via e-permits.
  1. Sign into e-permits
  2. Go to "Home" > "My Records" to view your projects
  3. Select the appropriate record where you want to resubmit (i.e., the site planning or log record) 
  4. On the record detail page, go to "Record Info" > "Attachments" to upload new/revised documents
  5. Make sure to click “save” after uploading

For resubmittals for site planning records that were initially submitted via the old e-plan/EFT site, by email, or on paper, send Development.Services@denvergov.org the email address associated with your e-permits account and the project numbers where you would like to resubmit. You will receive a confirmation email verifying that your e-permits account has been associated with the projects. Then, follow the above instructions.

On a mobile device

If you are using the mobile version of e-permits, enter your log number or address in the search bar on the home page. First-time users will need to register for an account in the main e-permits portal before being able to use the mobile site.

On a desktop/laptop

You do not need an e-permits account to check plan review status.

  1. Enter e-permits, and click the "Development Services" tab
  2. Type your log number in the "Record Number" box, or fill in the street address
  3. Click the appropriate log number
  4. The building log detail page (shown below) will tell you if the review is in progress, issued, finalized, etc. Plan review details are located under "Processing Status." As the review is ongoing, plan review comments may be available under "Attachments."

Tip: Make sure you are looking at the "log" record (e.g., 2020-LOG-0000xxx) to see review status. Permit records (e.g., 2020-COMMCON-0000xxx) show whether a permit has been issued, but will not show plan review status.

 

Next Steps...

You will need a permit number to pay permit fees, download approved plans, download the issued permit, or schedule inspections. If you do not have the permit number(s), you can find them from the building log or searching by your address.

  1. On the Development Services tab in e-permits, type your log number in the Record Number field and hit search
  2. On the next screen, go to "Record Info" > "Related Records"
  3. Click “view entire tree” to see all permits associated with this project log 
  4. Click “view” to open each permit record you need to pay, print, or download the approved plans

Helpful Tip: You can also search for permit records by typing in the project address into the master search bar located in the top-right corner of your screen. 


These steps apply to general contractors picking up building permits and subcontractors picking up trade permits after construction plans have been reviewed and approved. For quick permits that do not require plan review, simply apply for a Quick Permit in e-permits instead of choosing the "Add Contractor to Permit" option. 


The general construction permit must be obtained before subcontractors can use these steps to obtain trade permits. 

  1. In e-permits, go to Development Services > Apply for a Permit.

  2. When prompted to select a permit type, choose Add Contractor to Permit and then select either General Construction or Trade permit. "Add to General Construction Permit" can be used for either residential construction (RESCON) or commercial construction (COMMCON) permits. "Add to Trade Permit" is for mechanical, electrical, plumbing, and roofing permits.
  3. Follow the prompts to add your contractor's license to this project. Subcontractors will also be asked for the valuation of the work to be completed under their trade permit and to provide a good site contact for inspections. You will need either your permit number or the log number under which the construction plans were reviewed and approved. The general contractor should have this information.

  4. Once the "Add a Contractor" step is complete, use e-permits to search for your permit number and pay the permit fees. 

  5. Once the permit fee is paid, the issued permit will be emailed to you and will be available for download within e-permits.

  6. If the project's plans were submitted electronically, the approved, stamped plans will be available to download from e-permits. 

Note: If plans were originally submitted via paper in-person, follow steps 1-5 then email PlanReview@denvergov.org to schedule an appointment to pick up your approved plans.

You can only pay for one permit at a time. Electronic checks (bank transfers) and Discover, MasterCard, and Visa cards are accepted. Fees are based on the valuation of the work.  

  1. Click the "Development Services" tab to search by log number to pay plan review fees, or by permit number to pay permit fees
    • In order to pay permit fees, you must first add you contractor or subcontractor to your permit (see above step).
  2. Once on the correct record, click "Payments" > "Fees"
  3. Check to make sure your balance is accurate, then click “pay fees” and follow the prompts to complete your transaction
  4. Print your receipt using your web browser’s print function 

Note: Online payments are not refundable. Make sure you are paying for the correct permit and project address. If you receive an error message when paying fees, do not submit your payment again. Email CPD.Cashiers@denvergov.org or call 720-865-2780 for assistance. 

If you do not see a permit under "My Records"

  • Email planreview@denvergov.org or call 720-865-2720 to be connected to permitting staff. Have your log number, contractor's license, and project valuation when you call. Staff will create the permit record over the phone.
  • Or, make sure the general contractor picking up the general construction permit gives us the M/E/P contractors' information and work valuation at that time. Then the permit record will already be created and the subcontractor can sign-in to e-permits to pay for the permit.

If you submitted plans for review electronically, you can use e-permits to download a copy of your final, approved plans.

  1. Enter e-permits, and on the "Development Services" tab, search for your permit record using either the property address or your permit number.
    • Note: If you have multiple permits (e.g., COMMCON, ELEC, PLUMB, SUDP), you will need to go to each of these permits individually to find the respective discipline's approved plans.
  2. On the permit detail page, your approved plans are located on the "Record Info" tab, under "Attachments." 
  3.  The issued permit will be available from the "Permits and Licenses" link in the top-right corner of the page. 

Helpful Tips: Make sure pop-ups are enabled. Documents posted on the Attachments tab may take longer to load than the rest of the page.


Finding permits with only a log number

  1. Enter e-permits, and on the "Development Services" tab, search using your log number
  2. On the building log page, go to "Related Records" on the "Record Info" tab
  3. Click "View entire tree" to open a list of all permits issued under your log number
  4. Click "View" next to each permit you want to access, and follow the directions above

Plans submitted on paper are not available to download online. To coordinate plan pick up, please email Planreview@denvergov.org with the following information:

  • Log Number
  • Contractor License Number
  • Site Contact: Name, Phone, Email 

Helpful Tips: Add a contractor/subcontractor to your permit and pay permit fees online using e-permits prior to picking up your approved plans.

Emailed as a PDF

After filling out an online application, you must complete payment before your permit will be emailed. A copy of the issued permit will be sent as a PDF attachment to the email address that was listed in the "applicant" field of the application.

Make sure to check your spam folder.

Downloading a permit from e-permits 

  1. Select the permit record from the "My Records" page (located under the "Home" tab), or go to the "Development Services" tab and search for the permit record using the permit number, the address on the permit, or a log number.
    • If you search by log number: On the building log page, select "Record Info" > "Related Records." Click "View entire tree" to open a list of all permits issued. Then click "View" next to each permit you want to access.
  2. Once on the permit detail page, click the "Permits and Licenses" drop-down link at the top-right corner of your screen
  3. Click "ACA Building Permit" to open, save and print your permit record

Helpful Tip: Make sure pop-ups are enabled.

To schedule an inspection, follow the below steps:
  1. In e-permits, click the “Development Services” tab and then either: 
    • Select the permit record from your “My Records” list (which will populate after your contractor’s license has been added to your e-permits account) OR
    • Search for the permit. Type the permit number in the Record Number box and hit search.
  2. Once on the correct permit page, go to "Record Info" > "Inspections"
  3. Click “Schedule or Request an Inspection” and follow the prompts

Helpful Tips

  • Building inspections will be completed within 2 business days.
  • Add comments to the inspection request so the inspector can find your exact location, and provide a good site contact for the inspector to call if needed. Write down the floor number, suite number, number of units, and other information as specified in the help text.
  • You'll need an e-permits account and either the permit number or site address to schedule inspections for an issued permit.
  • Some Fire permits are inspected by Building Department inspectors. These include rough inspections on Fire Alarm permits, Rough & Final inspections on Fire Suppression permits, and Rough Framing inspections on High Pile Storage permits. These inspections are identified by a 3-digit code at the beginning of the Inspection Type. 
  • Inspections performed by Denver Fire Department inspectors can be identified by a preceding DFD in the inspection type. These inspections may be requested in e-permits only. 
  • On your phone? Use the mobile version 
    • Note: If you don't already have an account, you'll need to set one up in the main e-permits portal first

To find your inspector's estimated time of arrival (ETA), follow the below steps:

  1. Visit denvergov.org/epermits and click "Enter E-permits"
  2. Sign into e-permits (this step is optional)
  3. Click "My Records" if you've signed in, or search using your permit number or address on the Development Services tab
  4.  Click on the appropriate permit record
  5. Once on the correct record, click "Record Info" then "Inspections"
  6. Click "Show Scheduled Times"

Helpful Tip

  • Inspection ETAs are available after 8 a.m. on the day of your scheduled inspection.

Learn more about inspections

  1. Locate your record by clicking "My Records" from the home screen or search for it using the permit number or address.
  2. Click "Record Info" > "Inspections."
  3. Click "View Details." 

If you receive an error message, inspection comments are also located on the last page of the issued permit. You can download the issued permit from the "Permits and Licenses" link at the top of your screen.

 

  1. Search for permit records by project address
  2. Select the checkboxes next to the permit records you want to group 
  3. Click "Add to collection"
  4. View your collections from the dashboard on the "Home" tab