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The Business Office of Child Care (BOCC) unit assists child care providers who are currently part of the Colorado Child Care Assistance Program (CCCAP) or who would like to sign up. The unit assists with program setup, Point of Service (POS) system training, completion of the fiscal agreement of amendments, processing manual billings, and responding to provider questions.

Frequently Asked Questions

  1. How do I become a provider?
    Becoming a provider is normally based on referrals, which is when an existing client would like to utilize a specific facility for child care.

  2. How do I submit a manual invoice?
    Please see the link to the manual claim form and instructions below.

  3. How often are CCCAP payments made?
    Payments are made every Thursday following the previous child care week (Sunday through Saturday).

  4. How can I inquire about a payment?
    You may logon to the Provider Self Service Portal (PSSP) or contact the BOCC unit using the email inbox below.


Providers - Contact us about:
  • Payment inquiries and manual billings
  • Provider Self Service Portal (PSSP) system questions
  • Contracts and amendments
  • Point of Service (POS) trainings and system questions

Clients - Please contact:



Office Hours (All Locations)
Monday - Friday
8:00 am - 4:00 pm

Customer Service
If you need Colorado Relay/TTY services in Denver, please call 711.
If you need Spanish-language relay services, please call 800-337-3242.



Denver 311 Help Center
Call 3-1-1
Outside Denver Call (720)913-1311
Emergencies: 911 
TTY Service: 720-913-8479