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Update to Absence Policy for CCAP Providers


Denver Human Services (DHS) recognizes the challenging circumstances confronting our community and is announcing a change to its absence policy that will take effect next month. DHS will increase the number of paid absences for children enrolled in the Child Care Assistance Program (CCAP) from one to 14 for the months of March, April, and May 2020.

DHS will reassess this policy prior to June 2020 and notify providers of any changes. Providers will need to manually bill for March absences. The Child Care Automated Tracking System (CHATS) will automatically pay absences for children authorized for care through CCAP in April and May.

As information becomes available regarding additional resources to support providers, DHS will work to keep them informed. In addition to the update to Denver County’s absence policy, DHS wants to make sure providers are aware of the following opportunities: 

  • To learn more about potentially providing emergency child care, please contact Denver’s Early Childhood Council at
  • Details about Denver’s Small Business Emergency Relief Program are available here. To see if you might qualify, click here
  • Check for updates on the City and County of Denver’s response to COVID-19 or follow Denver on Facebook.

Please share this message to anyone who might benefit from the information who may not have received it. Please reach out to to add your email address to the Child Care Provider Payment Services email distribution list. 

You can contact or call 720-944-4044 with any questions. 

Thank you! 
Provider Payment Services Team
Denver Human Services