On Sept. 4, 2018, the Child Care Automated Tracking System Modernization Project (CHATS Mod) replaced the system that counties previously used to process CCAP benefits. Due to the launch of the new system and the high volume of CCAP requests received during the back-to-school time period, Denver CCAP is currently experiencing longer-than-usual processing times for new and current CCAP participants. We are working to resume normal service as quickly as possible. Thank you for your patience as we make improvements to our system that will allow us to provide benefits more efficiently.
The Denver Child Care Assistance Program (CCAP) helps eligible families afford child care for children up to age 13, and for youth with special needs through age 18.
Types of care available include full-time care, part-time care, and summer-time care. To qualify, parents or caretakers must fall within the income guidelines and be:
The Colorado Department of Human Services - Office of Early Childhood put together the following video training series on how to use the new attendance tracking system. If you have questions about ATS, please contact the
Click on the links below to download useful documents, including the ATS participant and provider handouts, provider requirements, and a list of frequently asked questions. The ATS participant and provider handouts are available in English and in Spanish on the same pdf.
The Colorado Child Care Assistance Program (CCCAP) Attendance Tracking System (ATS) will go live on Monday, April 23, 2018.
1. Use Your CCCAP Card through April 22
The Point of Service (POS) device will be used by child care providers through April 22. Continue to use your CCCAP card until this date. You will use the ATS beginning April 23.
2. Check Your Email In-box
If you are a new CCCAP client, you will receive a welcome email from the Attendance Tracking System when authorized care is set up by our county. The email includes instructions to set up your personal identification number (PIN).
3. Set Up Your Personal Identification Number (PIN)
The email link to set up your PIN will expire after 24 hours, so please set up your PIN as soon as you receive the welcome email from the Attendance Tracking System (ATS). Your PIN is required to use the ATS. If you do not set up your PIN within 24-hours of receiving the email, a reminder will be sent to you with a new link. You can also reset your PIN at your child care facility beginning on April 23. Please DO NOT share your PIN with anyone, including your child care provider.
If you have any questions, please call us at 720-944-5437 or email us at email@example.com. You can also contact the
You can also view videos, guides, and updates online here.
The Colorado Department of Human Services Office of Early Childhood Division of Early Care and Learning has provided the following documents and requirements for CCCAP providers:
View all forms, documents, and training modules online here.
How do I reset my PIN?
On the parent kiosk at your provider, click on the forgot PIN link and enter your email address associated with your CCAP case. You will receive an email to reset and you will need to enter a new PIN.
I am trying to choose a PIN and keep getting an error message. Why?
The PIN you are trying to select may already be in use. Try selecting a different PIN. If that does not work, please contact the ATS help desk at 1-844-447-4441 or firstname.lastname@example.org.
What if the email to set up my ATS account has expired?
On the parent kiosk at your provider, click on the forgot PIN link and enter the email address associated with your CCAP case. You will receive an email to reset your PIN and you will need to enter a new PIN. This email link is only good for 24 hours, so you will need to do this as soon as possible.
What if I didn’t get an email to set up my ATS account?
First, check your Junk and/or Spam folder. If you do not see it there, call your CCAP technician to confirm that we have the correct email address.
If we have the correct email: On the parent kiosk at your provider, click on the forgot PIN link and enter your email address associated with your CCAP case You will receive an email to reset and you will need to enter a new PIN.
If we have the incorrect email: You will need to have your CCAP technician update your email address in our system. Then, on the parent kiosk at your provider, click on the forgot PIN link and enter your email address associated with your CCAP case. You will receive an email to reset and you will need to enter a new PIN.
How do I check my child in?
Click on the child’s picture and click the check in box. On the side of the picture you will see the child is checked in.
How do I do a previous check in or check out?
Only your provider can do that. Please speak with your provider so she/he can create a transaction and you can confirm it.
How can someone else check my child in and out?
Click on the household icon, then click the delegate tab, click the plus sign, and enter their email address.
My provider doesn’t have a device and/or internet – what do I do?
Make sure that you are signing your child in and out at the provider.
What should I do with my CCAP cards?
You may recycle your cards.
If my provider does not have ATS should I continue to swipe my cards?
No, the cards will no longer be in service after April 22, 2018.
How do I reset my password?
At the bottom of the ATS Login screen, choose the “Forgot Your Password?” option and follow the prompts to reset your password.
What if I didn’t get an email?
How do I void a checkout?
Click on the created transaction. A new window will appear. Click “void.” I can send you a quick video on using ATS. Please confirm your email address.
How do I do a previous transaction?
Go to the child’s schedule, click on the blank circle for the day and enter the times the child used
I don’t have a device and/or internet – what do I do?
Contact the Business Office of Child Care by calling your BOCC technician, or email BOCC@denvergov.org.
I have a family who didn’t receive an email to set up their PIN.
Please have them contact us at 720-944-5437 or email@example.com.
What should I do with the POS device?
You may dispose of it at any acceptable recycle services.
If I do not have access to ATS should I continue to use the POS device?
No, the device will no longer be in service after April 22.
How do I download the ATS mobile app?
The mobile application that was originally planned for release at the time of ATS launch has been delayed. That means that at this time, you will need to use a web browser to access ATS. You can still do this on any mobile device that has access continuous access to the internet using a signal or mobile data plan.
What's needed to apply for CCAP?
And you must meet the Denver CCAP income requirements:
|Family Size||Maximum Monthly
Income Before Taxes
*Income guidelines are accurate as of January 2018 and subject to change at any time. A household's monthly income may never exceed 85 percent of the State Median Income. The Colorado Office of Early Childhood through the Colorado Department of Human Services keeps the master income guidelines here.
Please note: eligible families may have to pay some of their child care costs to participate in the program.
Once you've completed the CCAP Application Packet, you can drop it off at one of the onsite CCAP drop boxes at the following locations:
If you need application assistance or have a question about eligibility, visit the Richard T. Castro Center (1200 Federal Blvd.) Monday-Thursday between 8:30 a.m. and 3 p.m. to meet one-on-one with an Eligibility Technician.
Note: If you live in another county, you must apply in the county where you reside.
We welcome parent and child care provider inquiries by email 24/7, firstname.lastname@example.org. Walk-in appointments are also available Monday - Thursday, 8:30 a.m. - 3 p.m. Please remember that walk-ins are served on a first-come, first-served basis.
Mailing and Office Location
Denver County CCAP
1200 Federal Blvd.
Denver, CO 80204
Note: There are drop boxes located near the first and second floor entrances for customers that want to drop-off paperwork.
Customer Contact Information (for application, eligibility and re-determinations):
Business Office of Child Care (BOCC)/Billing
(for child care providers only):