CABLE FRANCHISE ADMINISTRATION
SERVICE, ACCESS & POLICY
Information on cable TV services, access television & telecommunications policies.
Denver Media Services assists cable TV customers with video service related issues. Find consumer information here, as well as file comments and questions dealing with the quality of cable TV service.
Denver cable subscribers and Denver residents are encouraged to provide feedback on the value of their cable service.If you have comments or complaints about your service, and have already spoken with a Customer Service Representative from your cable provider, please fill out this form.
Additionally, we administer the contract with Denver's Public Access entity - Denver Open Media.
Contact Prism Support:
866-314-4148
CenturyLink Retail stores provide free account review, interactive demonstrations, personal interaction and service as well as modems and accessories.
Denver 16th Street Mall - 1600 Stout St Denver, CO 80202. (303) 825-3434 | M-F 8am-6pm, Sat 10am-5pm, and Sun 12pm-5pm
Arvada (Shoppes at Arvada) 5324 Olde Wadsworth Blvd Arvada, CO 80002. (303) 403-9980 | M-F 9am-7pm, Sat 9am-5pm, and Sun 11am-5pm
Aurora Town Center - 14200 E Alameda Ave Aurora, CO 80012. (303) 343-0861 | M-F 10am-9pm, Sat 10am-9pm, and Sun 11am-6pm
*Highlands Ranch - 9370 S Colorado Blvd Suite A-8 Highlands Ranch, CO 80126. (303) 791-5033 | M-F 10am - 7pm, Sat 10am -6pm, and Sun Closed
* Parker - 11290 S Twenty Mile Rd, Suite 130 Parker, CO 80134. (303) 840-1103 | M-F 9am-7pm, Sat 10am-6pm, and Sun 11am-6pm
Westminster (Orchard Town Center) 14456 Delaware St. Suite 200 Westminster, CO 80020. (303) 457-1881 | M-F 9am-7pm, Sat 9am-5pm, and Sun 11am-5pm
Boulder (Twenty Nineth Street) 1805 29th St Boulder, CO 80301. (303) 442-2011 |M-F 9am-7pm, Sat 9am-5pm, and Sun 11am-5pm
*denotes payment center location
CenturyLink's Prism cable service is fully digital. The Prism channel lineup is located at: Prism Channel Lineup
Prism cable service is IP based and thus offers unique applications available via the television set such as access to Facebook and Picasa. In addition, search and streaming services are available which enable viewers to search for the cheapest gasoline within a specified area or to stream selected stock market quotes.
Prism is a state of the art offering and its features and functions also include, but are not limited to: (1) whole home DVR; (2) warp speed channel change; (3) find-it fast navigation, (4) multi-view (4 shows on one screen); (5) personal media sharing; (6) interactive news and information dashboard; (7) Prism on the Go (select content available over mobile devices such as smart phones and tablets); (8) an ever increasing HD and video on demand library and (9) advanced parental controls.
Currently CenturyLink offers more channels in HD than any other MVPD nationally. It also provides a robust library of Video on Demand content. Lastly, it will carry all of the Public Educational and Government access channels in HD.
By going to the following URL, you can "experience" the features and functions of Prism through a short demonstration at Explore Prism now or learn more at Prism programming
Principal customer service rules prescribed by the FCC (Federal Communications Commission):
- Cable company must have operators on duty at convenient operation hours and must answer all calls within 30 seconds, 90% of the time (excluding conditions beyond the company's control), as measured quarterly.
- Standard installations must be performed within 7 business days.
- Must offer four-hour appointment windows on service calls, or a specified time.
- Must respond to service interruptions (outages) within 24 hours.
The Denver Media Services compliance staff serves as a liaison on behalf of cable subscribers who have complaints they feel are not resolved by Cable Operator to their complete satisfaction. To contact this staff call 720-865-2300 during normal business hours for assistance with cable service issues
For questions, complaints, information, concerns about bills or requesting installation or service calls, dial:
Customer Service
303-930-2000
Comcast has consolidated all customer service operations for Metro Denver at one location:
8000 E. Iliff Ave., Denver, CO 80231
All customer service personnel are trained to respond to queries from all cities and towns in the metro area.
XFINITY Stores
Glendale, 1390 S. Colorado Blvd. Denver, CO 80222, 800-266-2278 Get directions
Hours: MONDAY - SATURDAY 9:00 AM - 7:00 PM, SUNDAY 9:00 AM - 6:00 PM
Even if you live in Denver, payments can be made and equipment exchanged or returned at any of the following locations.
All hours are 9:00am - 7:00pm Monday-Saturday. Sunday hours vary. *Closed Sundays
Lakewood - 7349 Alaska Dr., Get directions
800-266-2278 Sunday hours: 10am-6pm
Aurora - 10650 E. Garden Dr., Get directions
303-930-2000 Open Sunday 10:00am-4:00pm
Boulder - 2900 E Baseline Rd, Get directions
303-930-2000
Centennial -8222 S Yosemite St, Suite 110
303-930-2000 Get directions
Thornton - 880 East 88th Ave., Get directions
800-266-2278 (Open Sunday 10:00am-4:00pm)
Comcast Service Centers* Monday - Friday 10 AM - 6 PM
*Brighton - 965 Bridge St., Get directions
303-930-2000
*Littleton 6793 W. Canyon, Unit 13C, Get directions
303-930-2000
*Wheatridge 11501 W. 44th Ave., Get directions
303-930-2000
Basic Service Channels - The City & County of Denver has the authority to regulate rates for basic service and equipment, installation, and service charges related to basic service.
Basic Service is required to receive all other services. Premium channels are available for an additional charge and require special equipment.
Digital Channels - Digital Service requires a set top box. This equipment opens the full array of programming options.
3D - XFINITY, the leader in HD, brings you an ever-expanding selection of TV in stunning 3D. Enjoy hit movies, sports and more in a whole new dimension. Learn more about XFINITY 3D
Digital Channels - Digital Service requires a set top box. This equipment opens the full array of programming options.
Digital Channels - Digital Service requires a set top box. This equipment opens the full array of programming options.
Learn more about XFINITY HD
Principal customer service rules prescribed by the FCC (Federal Communications Commission):
- Cable company must have operators on duty at convenient operation hours and must answer all calls within 30 seconds, 90% of the time (excluding conditions beyond the company's control), as measured quarterly.
- Standard installations must be performed within 7 business days.
- Must offer four-hour appointment windows on service calls, or a specified time.
- Must respond to service interruptions (outages) within 24 hours.
The City and County of Denver has adopted more stringent customer service standards, which have been mutually agreed upon by the City and Comcast and approved by the City Council.
The Denver Media Services compliance staff serves as a liaison on behalf of cable subscribers who have complaints they feel are not resolved by Cable Operator to their complete satisfaction. To contact this staff call 720-865-2300 during normal business hours for assistance with cable service issues.
ADDITIONAL INFORMATION
SHARE YOUR VOICE
If you have comments or complaints about your service, and have already spoken with a Customer Service Representative from your cable provider, please take a moment to fill out this form.
ACCESS TV CHANNELS
By Franchise Agreement, cable providers make available to the City and County of Denver channels for PEG (Public, Education, and Government) Access Television programming;
- PUBLIC - Channels 56, 57, and 881 comprise the Public Access television lineup.
- EDUCATIONAL - Channel 22 is the Educational Access through Denver Public Schools.
- GOVERNMENT - Denver 8 TV and Channel 58 are managed by Denver Media Services.
DENVER MARKETING & MEDIA SERVICES
1437 Bannock Street, Room 002
Denver, Colorado 80202
MediaServices@DenverGov.org
DenverMarketing@denvergov.org
