Denver Marketing & Media Services assists cable TV customers with video service related issues. Find consumer information here, as well as file comments and questions dealing with the quality of cable TV service.
Denver cable subscribers and Denver residents are encouraged to provide feedback on the value of their cable service.If you have comments or complaints about your service, and have already spoken with a Customer Service Representative from your cable provider, please fill out this form.
Contact Prism Support:
866-314-4148
CenturyLink's Prism cable service is fully digital. The Prism channel lineup is located at: Prism Channel Lineup
Prism cable service is IP based and thus offers unique applications available via the television set such as access to Facebook and Picasa. In addition, search and streaming services are available which enable viewers to search for the cheapest gasoline within a specified area or to stream selected stock market quotes.
Prism is a state of the art offering and its features and functions also include, but are not limited to: (1) whole home DVR; (2) warp speed channel change; (3) find-it fast navigation, (4) multi-view (4 shows on one screen); (5) personal media sharing; (6) interactive news and information dashboard; (7) Prism on the Go (select content available over mobile devices such as smart phones and tablets); (8) an ever increasing HD and video on demand library and (9) advanced parental controls.
Currently CenturyLink offers more channels in HD than any other MVPD nationally. It also provides a robust library of Video on Demand content. Lastly, it will carry all of the Public Educational and Government access channels in HD.
By going to the following URL, you can "experience" the features and functions of Prism through a short demonstration at Explore Prism now or learn more at Prism programming
Principal customer service rules prescribed by the FCC (Federal Communications Commission):
The Denver Marketing & Media Services compliance staff serves as a liaison on behalf of cable subscribers who have complaints they feel are not resolved by Cable Operator to their complete satisfaction. To contact this staff call 720-865-2300 during normal business hours for assistance with cable service issues
For questions, complaints, information, concerns about bills or requesting installation or service calls, dial:
Customer Service
1-800-934-6489
XFINITY Stores
Denver - 1390 S. Colorado Blvd. Denver, CO 80222
800-934-6489
Hours: Monday - Saturday 9:00 a.m - 7:00 p.m., Sunday 9:00 a.m - 6:00 p.m.
Even if you live in Denver, payments can be made and equipment exchanged or returned at any of the following locations.
All hours are 9:00 a.m. - 7:00 p.m. Monday - Saturday.
Sunday hours vary.
*Closed Sundays
Lakewood - 7400 Alaska Dr., Lakewood, CO 80226
800-934-6489
Sunday hours: 10:00 a.m. - 6:00 p.m.
Aurora - 1350 S Ironton St, Aurora, CO 80012
800-934-6489
Sunday hours: 10:00 a.m. - 4:00 p.m.
Boulder - 2900 E Baseline Rd, Boulder, CO 80303
303-930-2000
Centennial - 8222 S Yosemite St Suite 110, Centennial, CO 80112
800-934-6489
Thornton - 880 E 88th Ave Suite 100, Thornton, CO 80229
800-266-2278
Sunday hours: 10:00 a.m. - 4:00 p.m.
Comcast Service Centers* Monday - Friday 10:00 a.m - 6:00 p.m.
*Brighton - 2343 Prairie Center Pkwy, Brighton, CO 80601
800-934-6489
*Littleton - 6793 W Canyon Ave Unit 13 C, Littleton, CO 80128
800-934-6489
*Arvada - 5220 Wadsworth Blvd Suite B, Arvada, CO 80002
800-934-6489
Basic Service Channels - Basic service is the lowest level of cable service a subscriber can buy. It includes, at a minimum, all over-the-air television broadcast signals carried pursuant to the FCC must-carry rules, and any PEG (public, educational, or government) Access channels required by the system's franchise. It may include additional channels chosen by the operator.
Basic Service is required to receive all other services. Premium channels are available for an additional charge and require special equipment.
Digital Channels - Digital Service requires a set top box. This equipment opens the full array of programming options.
Digital Channels - Digital Service requires a set top box. This equipment opens the full array of programming options.
Digital Channels - Digital Service requires a set top box. This equipment opens the full array of programming options.
Principal customer service rules prescribed by the FCC (Federal Communications Commission):
The Denver Marketing & Media Services compliance staff serves as a liaison on behalf of cable subscribers who have complaints they feel are not resolved by Cable Operator to their complete satisfaction. To contact this staff call 720-865-2300 during normal business hours for assistance with cable service issues
If you have comments or complaints about your service, and have already spoken with a Customer Service Representative from your cable provider, please take a moment to fill out this form.
By Franchise Agreement, cable providers make available to the City and County of Denver channels for PEG (Public, Education, and Government) Access Television programming;
Public:
Comcast channels: 56, 57, and 881
CenturyLink Prism channels: 8008, 8009, 8010, 8508, 8509, and 8510
Education:
Comcast channels: 22, and 882
CenturyLink Prism channels: 8005, and 8007
Government:
Comcast channels: 8, 58, and 880
CenturyLink Prism channels: 8006, and 8506