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Aquatics Participants

PLEASE NOTE:

Beginning with Spring 2020, Aquatics activity registrations will be staggered by session.

ACTIVITIES & PROGRAMS

Activity Registration Information

All Activities, not including Aquatics*

Spring 2020 - February 25, 2020

Summer 2020 - May 5, 2020

Fall 2020 - July 28, 2020

Winter 2020-21 - November 4, 2020

 

Aquatics

*Beginning with Spring 2020, Aquatics activity registrations will be staggered by session.

Spring 2020
Registration I Opens: February 25, 2020
Session I: March 16, 2020 - April 18, 2020

Registration II Opens: April 21, 2020
Session II: April 27, 2020 - May 23, 2020

Summer 2020
Registration I (Indoor) Opens: May 5, 2020
Session I (Indoor): June 8, 2020 - July 4, 2020

Registration II (Indoor) Opens: June 30, 2020
Session II (Indoor): July 13, 2020 - August 8, 2020

Registration I & II (Outdoor) Opens: May 5, 2020
Session I (Outdoor): June 8, 2020 - June 18, 2020
Session II (Outdoor): June 22, 2020 - July 2, 2020

Registration III & IV (Outdoor) Opens: June 30, 2020
Session III (Outdoor): July 6, 2020 - July 16, 2020
Session IV (Outdoor): July 20, 2020 - July 30, 2020

Fall 2020
Registration I Opens: July 28, 2020
Session I: August 24, 2020 - September 19, 2020

Registration II Opens: September 22, 2020
Session II: September 28, 2020 – October 24, 2020

Registration III Opens: October 27, 2020
Session III: November 2, 2020 – December 3, 2020

Winter 2020-21
Registration I Opens: November 4, 2020
Session I: January 4, 2021 - January 30, 2021

Registration II Opens: February 2, 2022
Session II: February 8, 2021 – March 2, 2020

 

Registration opens at 12:00pm on each of the dates above.

Spring 2020
Registration I Opens: February 25, 2020
Session I: March 16, 2020 - April 18, 2020

Registration II Opens: April 21, 2020
Session II: April 27, 2020 - May 23, 2020

Summer 2020
Registration I (Indoor) Opens: May 5, 2020
Session I (Indoor): June 8, 2020 - July 4, 2020

Registration II (Indoor) Opens: June 30, 2020
Session II (Indoor): July 13, 2020 - August 8, 2020

Registration I & II (Outdoor) Opens: May 5, 2020
Session I (Outdoor): June 8, 2020 - June 18, 2020
Session II (Outdoor): June 22, 2020 - July 2, 2020

Registration III & IV (Outdoor) Opens: June 30, 2020
Session III (Outdoor): July 6, 2020 - July 16, 2020
Session IV (Outdoor): July 20, 2020 - July 30, 2020

Fall 2020
Registration I Opens: July 28, 2020
Session I: August 24, 2020 - September 19, 2020

Registration II Opens: September 22, 2020
Session II: September 28, 2020 – October 24, 2020

Registration III Opens: October 27, 2020
Session III: November 2, 2020 – December 3, 2020

Winter 2020-21
Registration I Opens: November 4, 2020
Session I: January 4, 2021 - January 30, 2021

Registration II Opens: February 2, 2022
Session II: February 8, 2021 – March 2, 2020


FAQ - Online Registration

Answer: Registering for activities is easy!

1. Sign-in to your online account.

2. Click on ‘Activities’ at the top of the account page.

3. Search and select the activity in which you’d like to enroll.

4. Select which participant is enrolling.

5. Answer all required questions and initial all required waivers

6. Review fees and proceed to shopping cart.

7. Review your shopping cart and acknowledge the electronic

transaction waiver by clicking the box before proceeding to check out.

8. Enter credit card and billing information or use previously saved

information Visa, Mastercard, and Discover/Diners are accepted.

9. Once payment has been approved, your receipt will be displayed,

indicating enrollment is complete. A copy of your receipt will be sent

via email.

Answer: We recommend using the online activity guide to browse through

all recreation activities—find the guide at denvergov.org/Recreation. You

can also browse through activities on our online service center without

registering or signing in. Click ‘Activities’ at the top of the webpage to view

our offerings. DPR’s online service center can also be found at

denvergov.org/Recreation.

Answer: If the activity is full, please add the participant to the ‘Waitlist’.

Staff will contact you if spots become available. You can also check the

status of the waitlist by contacting the recreation center where the activity

will be held.

Answer: Participants younger than the minimum age listed will need

Department approval and must be enrolled by program or recreation

center staff—age exceptions cannot be enrolled online. For questions,

please contact program or recreation center staff.

Answer: Ensure the browser you are using is Google Chrome

(recommended) or Internet Explorer on a laptop/desktop. Safari, Firefox

and mobile devices are not fully compatible with DPR’s online service

center. Additionally, check that all waivers and questions are completely

answered/acknowledged.

Answer: ‘Save for Later’ bookmarks certain activities into one compiled list. Adding

activities to the ‘Save for Later’ list does not guarantee enrollment.

‘Waitlist’ means the activity is full and not accepting additional participants.

If you interested in an activity that is full, add the participant to the waitlist

and staff will contact you if spots become available.

Answer: Activity cancellations must be completed by Recreation staff.

Email PR_OnlineServiceCenter@denvergov.org or contact the recreation

center at least seven (7) days prior to the start date of the activity for a full

refund. Other refund policies noted on the receipt may apply.

Refund Policy for programs and activities (excluding outdoor recreation programs):

  • DPR reserves the right to cancel/postpone any program/activity due to inclement weather/low enrollment
  • A full refund will be given if a program/activity is cancelled by DPR
  • Cancellation and full refund permitted up to 7 days prior to start*
  • Cancellation and full refund (credit to DPR customer account only) permitted within 6 days prior to start*
  • No refunds issued after activity/program has started
    • *select activities excepted (noted on receipt)

Refunds may occur via:

  • Credit Card (if same card is used for original purchase)
  • Check (allows up to 4 weeks for processing)
  • DPR customer account (credits forfeited after 1 year)


Helpful Tips - Seasonal Open Registration Days

Please review the following tips below to make your registration process as smooth as possible!

  • It is highly recommended that one of the following browsers is used when completing online transactions: Internet Explorer, Google Chrome, or Microsoft Edge.

  • Prior to opening day of registration for each season, ensure your login credentials work by successfully signing into the Online Service Center.
    • If you are unable to login, check the box next to “Forgot your Password” and click ‘Continue’. You will be asked to provide the email address you used to create your account. After providing your email address, a new temporary account password will be emailed to you. Once you've logged in with the temporary password, you'll be prompted to create a new password. 

    • NOTE: If you are still experiencing difficulties, please email PR_OnlineServiceCenter@denvergov.org. Staff will be available to assist you during normal business hours.

    • If you already have a customer account, please DO NOT create another one.

  • Two weeks prior to opening registration day for each season, activities can be viewed online. Browse classes, click on the activity numbers to be directed to your online service center account, and add to your "wish list".   
    • Adding activities to your “wish list” bookmarks favorite programs, making them immediately accessible once registration opens.  Activities on your “wish list” can be added to your cart in one step—expediting the checkout process.

    • Activities fill up fast!  There are no guarantees that the classes added to your “wish list” will still be open by the time you register.  However, by completing this extra step before registration opens, you can be best prepared.

  • Once logged in, family members can be added by clicking ‘Change your Family Information’ under Account Details in your online account.

  • Many activities can become full within minutes after open registration begins. If the activity is full, please add the participant to the “Waitlist”. Staff will contact you if spots become available.

  • Inclusion support services can be provided to people with disabilities. An option to request these services is available during the registration process.

More Information on login issues:

• If you are unable to login, check the box next to “Forgot your Password” and follow the prompts to have a new password sent to the email associated with your customer account.

• If you are still experiencing difficulties, email PR_OnlineServiceCenter@denvergov.org. Staff are available to assist during normal business hours.

• If you already have a customer account, please DO NOT create another one.

More Information on ‘Save for Later’ lists: There are no guarantees the activities in your ‘Save for Later’ list will still be open by the time you register. Many activities become full within minutes of registration opening. If the activity is full, please add the participant to the ‘Waitlist’. Staff will contact you if spots become available.

More Information on transaction errors: If “Incomplete” is still appearing under the activity in the shopping cart, click the square-and-pen icon to edit the activity enrollment and finish completing any required waivers or questions.

More Information on web browser issues: Using other browsers or mobile devices may cause errors or prevent the completion of a registration.

More information on adding family members/participants: Birthdates can only be changed by staff. If you need to update a birthdate for someone in your household, please email PR_OnlineServiceCenter@denvergov.org or contact staff at any Denver Recreation Center.

 

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