Skip navigation

Paying online?

The City of Denver recently implemented a security enhancement to better protect our online payment processing system.  As a result of this enhancement, we are no longer able to accept payments from non-current browsers. If you are using an older browser version, please upgrade your browser to the most current version so that you can access the online payment service.

Frequently Asked Questions

1.  Do I need to have an alarm permit?
It is unlawful to have a security alarm system in the City of Denver unless a permit has been obtained.  These systems are to be monitored by a licensed alarm company.

2.  Can I renew my permit after the expiration date has passed?      
Yes, your permit number will stay the same but with a new issue and expiration date based on the date of processing.  

3.  How and where can an alarm user obtain a new permit application?  
Getting a new Security Alarm Permit is simple. To apply by mail,  download a form or call Customer Service at 877-892-5873.

4.
  How long does it take to process a new permit?  
Paper applications are usually processed the day they are received.    

5.
  Am I fined if I have a false alarm?
There is a $50.00 fine for a false panic or hold-up alarm (signaling the police in an emergency situation where imminent danger of death or bodily injury exists).  A false intrusion alarm carries no monetary fine, but if five (5) false intrusion alarms occur within a permit calendar year the permit will be put into a "General Response" status.  The alarm will not be broadcast, but a police officer in the area may respond if available.
 
6.  How can I find out if my alarm permit is valid? 
Contact Customer Service at 877-892-5873 during business hours. Our  website provides permit information at any time, including: whether the permit is valid, the expiration date for the permit, any outstanding alarm fines, and alarm incidents.

7.
  I have a valid monitored alarm user permit. Why didn't the police dispatch when my alarm company called them? 
To find out why the police denied dispatch to your premises; contact your alarm company and obtain the permit number they have retained on file. More often than not your alarm company provided an invalid or non-existent permit number when requesting dispatch. Contact customer service at 877-892-5878 to verify your permit number, expiration date and status.  You may also verify your permit status on the website.