COVID-19: When to contact 9-1-1
To learn more about our 9-1-1 Communications and to sign up for emergency information and notifications in Denver, visit www.denvergov.org/911 and our emergency services for people with disabilities page.
You can also read more 9-1-1 guidance from the State of Colorado.
“As the number of individuals who want to live in Denver increases, so too does the demand on our emergency response system. As our city continues to grow, we must also enhance our response system to meet our residents’ needs in a great way, and that is what 911NOW aims to do.”
Over 90% of calls made to 911 come from mobile phones. While mobile phones can be an important public safety tool, they can also create unique challenges for emergency responders.
When you dial 911 from a mobile phone, the 911 call taker has very little information to help you – only your phone number and a very general sense of your location.
Denver’s solution is Smart911.
Swift911 is Denver’s high‐speed Emergency Notification System that alerts residents to emergency situations like police activity, severe storm warnings, road closures, water problems and evacuations that are occurring in their area.
You decide how you want to be notified. Alerts can be received via telephone, mobile phone, email and text message. You can add multiple phone numbers and choose the order in which alerts are received – cell phone A 1st, cell phone B 2nd, land line 3rd, etc.
Text911 supports residents who are deaf, hard of hearing or have a speech disability. It can also be used when residents are:
In addition to TDD and TTY services, deaf and hard of hearing residents can now text or email Denver 911 to report emergency and non-emergency situations occurring in Denver and the metro area.
Text Message: (303) 513-6909
For information about TDD / TTY, visit our special needs services page.
Learn more about what to expect when calling 911. For all other concerns, call our non-emergency line at (720) 913-2000.
Call this number to report the following: