Services For People With Disabilities

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COVID-19: When to contact 9-1-1

Call 911 if you are:

Having difficulty breathing or are choking
Having an allergic reaction
Having symptoms of a heart attack or stroke
Are experiencing feelings of confusion, dizziness, or are disoriented
Having difficulty speaking, walking, or seeing
Have sudden severe pain

Do NOT call 911 if you:

Want information about COVID-19
Need a ride to the doctor's office
want to get tested
have mild symptoms

To learn more about our 9-1-1 Communications and to sign up for emergency information and notifications in Denver, visit www.denvergov.org/911 and our emergency services for people with disabilities page.

You can also read more 9-1-1 guidance from the State of Colorado.

Denver 911 provides residents with disabilities numerous ways to communicate with 911, as well as a registry that helps ensure police provide appropriate response services during an emergency.

911 services for Deaf, Hard of Hearing and Residents with Speech Disabilities

In addition to TTY services, deaf, hard of hearing, and residents with speech disabilities can now text or email Denver 911 to report an emergency and non-emergency situations occurring in Denver and around the metro area.

Text Message: (303) 513-6909
Text Message: (720) 491-0866
Text Message: (720) 723-8911
Email: Denver911@denvergov.org

Be sure to text or email the following information:

The location where help is needed
A summary of the situation
A response to the information requested by 911 such as injuries and suspect descriptions
Also, stay engaged in the text conversation as much as possible and do not delete the message or turn off your phone until the Denver 911 call taker concludes the conversation

TTY

TTY is an electronic device for text communication with individuals who are deaf. The device uses a series of tones that allow users to communicate via a keyboard and telephone interface at 911. Deaf and hard of hearing community members are encouraged to maintain a TTY machine to access 911 when a text pager or email is unavailable.

Denver's 911 call takers are trained on the use of the TTY and check all 911 hang-ups and “silent” phone calls or “open lines” using both voice and TTY commands to verify if a member of the deaf or hard of hearing community is on the line.