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New 9-1-1 Communications Center Meets Needs of Growing Community

Denver’s Department of Public Safety and elected city officials celebrate the grand opening of the new Denver 9-1-1 Combined Communications Center.

The 9-1-1 Communications Center houses the trained professionals of 9-1-1 emergency communications call-taking and co-located dispatching functions for Denver Police, Denver Fire and the Denver Health Paramedic Division.

“This is a great day for the city of Denver,” said Executive Director of Public Safety Troy Riggs. “We now have a best in class 9-1-1 Center that is able to meet the city’s growing demand for emergency services.”

The new 9-1-1 Center, located at 12025 East 45th Ave is approximately 43,0000 square feet and has ample employee work space and completely updated technology systems along with training rooms and increased telephone and computer service storage. The previous location could only house 44 call-takers and dispatchers, and the new center currently accommodates 53, with room for growth as call volumes increase.

“Last year we managed more than 1.1 million calls for emergency service,” said 9-1-1 Director Athena Butler. “Based on the population growth forecast for Denver over the coming years, we expect our call volume to increase almost four percent on an annual basis."

Financing for the new 9-1-1 Center was approved by City Council in 2015. The building is designated as dual-use and will eventually house a new station for Police District 5 as well.

9-1-1’s previous location at 950 Josephine St will be used for back-up operations and training purposes.