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Division of Disability Rights

As one of the most accessible cities, the Denver Division of Disability Rights (DDDR) is an integral division of the Agency for Human Rights & Community Partnerships. The Americans with Disabilities Act (ADA) is a federal civil rights law that provides people with disabilities equal access to employment, state and local government programs, goods and services. The Denver Division of Disability Rights coordinates the City and County of Denver’s efforts to ensure compliance with Title II of the Americans with Disabilities Act (ADA). Our role is to ensure that all City services and programs are accessible to people with disabilities.


Note: To request an accommodation for a City-sponsored event, please contact: Denver Division of Disability Rights at DisabilityAccess@denvergov.org.

For questions, concerns and/or complaints related to businesses that are not City government (Title III of the Americans with Disabilities Act), please contact the Department of Justice Information Line at 1-800-514-0301.

For questions, concerns and/or complaints related to other cities and counties outside of Denver, please contact the appropriate local government office or the Department of Justice Information Line at 1-800-514-0301. 

Accessibility Complaints

Under Title II of the Americans with Disabilities Act (ADA), the City & County of Denver is required to ensure that our facilities, services, and programs are accessible to people with disabilities and in compliance with the ADA.

If you feel that you have not been able to access the City and County of Denver government because of accessibility issues, or have been discriminated against based on your disability, please provide the details requested below. Your complaint will be investigated and you will be contacted with the results or additional instructions on how to further proceed. This form and process are designed to provide you with the opportunity to quickly and effectively resolve any issue(s) as they relate to the ADA and the City of Denver.

If you need assistance with completing this form because of a disability, please contact the ADA Coordinator at DisabilityAccess@denvergov.org

Additional Information

NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (“ADA”), Denver, Colorado, will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: Denver does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the Americans with Disabilities Act (ADA).

Effective Communication: Denver will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Denver programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: Denver will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all Denver programs, services, and activities. For example, individuals with service animals are welcomed in Denver offices, even where pets are generally prohibited. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a Denver program, service, or activity, should contact the Denver Division of Disability Rights; 201 W. Colfax Avenue, Dept. 1102, Denver, CO 80202; Email: DisabilityAccess@denvergov.org; Fax: 720-913-8470 as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require Denver to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. Complaints that a Denver program, service, or activity is not accessible to persons with disabilities should be directed to Denver Division of Disability Rights; 201 W. Colfax Avenue, Dept. 1102, Denver, CO 80202; Email: DisabilityAccess@denvergov.org; Fax: 720-913-8470.

Denver will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Service Animal Brochure Cover PageRead and/or print our brochure,"Service & Assistance Animals: Guidance for Businesses and Public Entities in Colorado" to learn more information about service and assistance animals. 

City and County of Denver Grievance Procedure under The Americans with Disabilities Act

Basis:
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”) and the Americans with Disabilities Act as Amended of 2008 (“ADAAA”). In this procedure, reference to the ADA includes the provisions of the 2008 amendments.

In accordance with the requirements of Title II of the ADA, the City and County of Denver will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Purpose:
This procedure may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, programs, or activities by the City and County of Denver (“City”). This procedure is designed to provide a complainant with the opportunity to quickly and effectively resolve any issue(s) related to the City’s responsibilities under Title II of the ADA.

The City’s Human Resources Center oversees complaints of disability discrimination related to employment (covered under Title I of the ADA) with the City and County of Denver.

Grievable Offenses:
A grievable offense under this procedure includes, but is not limited to:

  • Any alleged action, intentional or otherwise, by a City employee or contractor that prevents equal access to facilities, services, or programs/activities of the City and County of Denver;
  • Failure of a City employee or contractor to provide reasonable accommodations, including appropriate auxiliary aids and services, upon receiving sufficient notice of an access-related need (unless doing so would fundamentally alter the nature of a City program or service or impose an undue financial or administrative burden);
  • Any City owned and operated building or facility that does not comply with the applicable ADA Standards for Accessible Design (1991, 2010) and thereby prevents equal access to facilities, services, or programs/activities, including the failure of accessible design features (such as pressure plates, elevators, or accessible parking options) to function appropriately;
  • Failure on the part of a City facility, service, or program/activity to provide equally effective communication to people with disabilities, given reasonable notice of the need to do so, including but not limited to qualified sign language interpreters, alternative format of forms, notices, etc.

Non-grievable Matters:
The following matters are not grievable under this procedure:

  • Any of the offenses listed above, if occurring at facilities, services, or programs not owned or operated by the City;
  • A grievance that has already been addressed, investigated, and/or resolved by this process (see appeal process).
  • Any complaint related to employment with the City.

Procedure:
The complaint should be in writing and contain relevant information about the alleged discrimination such as name, address, phone number of complainant and location, date, description of the problem, and the desired remedy sought. An accessible form will be provided to complainants online that will assist with the collection of relevant information. Alternative means of filing complaints, such as personal interviews or email submission, will be made available for persons with disabilities upon request. If submitting a complaint through regular mail, email, or fax, submit to address below:

Title II ADA Coordinator
Agency for Human Rights and Community Partnerships
Denver Division of Disability Rights
201 W. Colfax Avenue, Dept 1102, Denver, CO 80202
DisabilityAccess@denvergov.org
Fax: 720-913-8470

Upon receiving the complaint, the Denver Division of Disability Rights will determine if it is grievable under this procedure. If non-grievable, complainant will be notified in writing and, if appropriate, provided with resources to address their concerns elsewhere.

If grievable, the Title II ADA Coordinator will respond to the complainant, acknowledging receipt of their complaint and requesting any additional information necessary for the investigation. The Coordinator will contact any parties named or implicated in the content of the complaint to gather additional information. Depending upon the nature of the complaint and parties involved, it may be more appropriately addressed at the level of a department or agency ADA Liaison. If so, the complainant will be informed in writing of the appropriate contact and referred.

After gathering sufficient evidence, the Coordinator, or designated ADA liaison, will respond in writing, in a format accessible to the complainant, explaining the position of the City and offering options for substantive resolution of the complaint.

Accommodations to this procedure may be requested by contacting the Title II ADA Coordinator.

Appeals:
If the resolution does not satisfy the complainant, the complainant may send a written appeal to:

Director, Denver Division of Disability Rights
Agency for Human Rights and Community Partnerships
201 W. Colfax Avenue, Dept 1102, Denver, CO 80202
DisabilityAccess@denvergov.org
Fax: 720-913-8470

Appeals must be timely (generally, appeals should be received within 30 calendar days) and relevant to the grounds for appeal. The original decision of the ADA Coordinator will be presumed to have been decided reasonably and appropriately; an appeal must demonstrate substantive error in the original decision, or present new evidence previously unavailable during the original investigation that could substantially impact the resolution. If appeal is not timely and relevant, the original decision will stand.

Record Retention:
All written complaints received by the ADA Coordinator, appeals to the Director of the Division of Disability Rights, and responses from this Division will be retained by the City for three years.

Questions, Concerns, and/or Complaints, Non-Grievable:
Questions, concerns, and/or complaints related to employment with the City (covered under Title I of the ADA), should be directed to the Human Resources Center.

For questions, concerns, and/or complaints related to businesses that are not City government (covered by Title III of the ADA), the following options are available:

Complaints can be submitted to the US Department of Justice. The Department of Justice website has an online complaint form, mail and fax options, and can be contact for additional accommodations with filing a complaint at 1-800-514-0301 (voice) or 1-800-514-0383 (TTY).

Civil rights complaints can also be submitted to the U.S. Attorney’s Office for the District of Colorado. Complaint forms are available in English and Spanish and can be sent by mail (address at the link), email at usaco.civilrights@usdoj.gov, or by calling 303-454-0100. Language interpretation and disability accommodations are available upon request.

Access Denver's Building Code here.

Denver Building Code - Chapter 11 Accessibility
Appendix R Colorado Title 9 Article 5 – Standards for Accessible Housing

Please note: Applicant/builder must comply with applicable standards identified via the Americans with Disabilities Act (ADA), Fair Housing Act (FHA), American National Standards Institute (ANSI), and City and County of Denver Building Codes and regulations.

 

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Events

A Virtual Town with Mayor Hancock for People with Disabilities
On Tuesday May 26, 2020, Mayor Hancock, together with city and community leaders, held a virtual town hall about the city’s COVID-19 response and the virus's impact on Denver residents living with disabilities.

Town Hall Q and A Responses

Check out the full town hall below.


Resources

Contact the Division of Disability Rights

Aisha Rousseau, Ph.D., CRC - Director
Will Flowers,
 ADA Coordinator
Ro-Tien Liang, ADA Architectural Access Manager
Juan Pasillas,
 ADA Building Plans Reviewer

201 West Colfax Avenue,
Dept. 1102 - 2nd Floor
Denver, CO 80202
TTY: (720) 913-8475
Fax: (720) 913-8470
DisabilityAccess@denvergov.org

 

Location & Hours
Webb Municipal Building, 2nd Floor
201 W. Colfax Avenue, Dept. 1102
Denver, CO 80202

Hours: 8:00 a.m. - 5:00 p.m.

 


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