Consumer Financial Protection Hotline
If you believe you have been the victim of wage theft, fraud, scam, financial crime or are in need of supportive services, Call: 720.913.1900 or Email: CFPD@denvergov.org
Financial Empowerment Centers
If you need assistance with Free financial coaching, Free tax services and/or navigation resources, Call: 720.944.2498 or Email: FEC@denvergov.org
The Office of Financial Empowerment & Protection (OFEP) works to improve residents’ economic mobility by identifying and bridging gaps through collaborative efforts with internal and external partners while developing solutions through programs, policies and best practices to help stabilize families, individuals and small businesses.
There are five defining programs and initiatives of the Office:
Bank On is a national program model that was first established in San Francisco in 2008 to create meaningful and productive partnerships with municipalities across the U.S. to target and serve the community’s most vulnerable residents. Through partnerships with national and local financial institutions, the banking needs of low- to moderate-income residents are addressed, connecting the unbanked and underbanked individuals and families to safe and affordable financial products and services.
Bank On clients are referred by our partners at 11 financial empowerment centers across the Denver metro area. Bank On Denver was established in 2010 and has served thousands of clients to date.
Learn more about Bank On Denver.
The City of Denver is one of a handful of U.S. municipalities offering a Consumer Financial Protection Division. The focuses of this Division are on the education, prevention, enforcement, policy and supportive services required to oversee and manage the complaints from residents who believe they have been victims of unfair financial practices. The CFPD has created an organizational hub to better coordinate wraparound services currently provided by government agencies and nonprofit organizations for our residents.
Through the utilization of a newly developed Complaint Management System our CFPD Navigators are now taking complaints from residents through a complaint line and online form submissions. A CFPD Navigator will help bring resolution to complaints by appropriate agency or organization referrals while tracking the progress of the resolution. CFPD also offers access to supportive services to clients that include: rental and food assistance, legal services and mediation.
If you believe you have been the victim of:
The Denver Financial Empowerment Center is a program of the Office of Financial Empowerment & Protection in the City of Denver that offers free one-on-one financial coaching and navigation that helps individuals, families and small businesses reduce debt, develop savings, establish credit, increase credit scores, access banking services and connect clients to city resources and programs.
There are 11 FEC locations in the Denver metro area. Learn more about OFEP's Financial Coaching program.
To schedule a coaching session or for more information, contact: 720.944.2498.
See our regional maps of Metro Denver by outcome and City Council District:
City Council Maps (PDFS)
The Financial Empowerment Innovation Hub serves as an information source that offers fresh and collaborative solutions to residents based on a five-prong economic ecosystem comprised of housing, transportation, workforce development, health/wellness and childcare/education options while aligning with government agencies and nonprofits to intentionally connect financial empowerment strategies to establish economic sta.bility
The Financial Empowerment Training Network provides standardized and relevant training for Financial Empowerment Center (FEC) coaches and service providers, encouraging them to help clients resolve the financial issues that are contributing factors to their inherent need for services. In addition to coach training, the training center focuses on training human services employees and direct service providers with the basics in financial empowerment coaching, motivating these employees and service providers with the necessary tools required to integrate the financial coaching curriculum into their daily work.
The Regional Economic Mobility Network brings together city service providers including like Denver Human Services and the Office of Economic Development & Opportunity with nonprofits, for-profits, banks and regulators to best coordinate financial empowerment services to effectively measure their success while identifying and addressing gaps that help Denver residents achieve economic mobility.
We collaborate with:
Jay Salas, Director
Alvin Tafoya, Deputy Director
Ron Ojeda, Consumer Financial Protection Division Manager
Brandon Gibson, Consumer Financial Protection Division Navigation Supervisor