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About Peak Academy


 

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Our Core Values

How we live it:

  • Jump in and help out regardless of the task.
  • Share your talent and knowledge openly.
  • Show humility with self and others, don't be afraid to ask for help.
  • Celebrate successes with "we" instead of "I."

How we live it:

  • Continuously infuse Peak content with new information, ideologies, methods, concepts, and tools.
  • Customize information for customers based on the challenges they're facing.
  • Embrace the power of the pilot.
  • Foster a love of learning and a growth mindset in yourself and others.

How we live it:

  • Focus on what can work.
  • Be confident in your abilities and tenacious in your efforts.
  • Practice resourcefulness and adaptability.
  • Show bravery and courage in the face of challenge.

How we live it:

  • Celebrate every person's passions and quirks.
  • Address conflict directly and in-person even when it's hard.
  • Show vulnerability by recognizing and owning your faults.
  • Move toward compassion and away from judgment through learning the stories of others.

How we live it:

  • Set clear, data-driven goals and expectations.
  • Admit mistakes.
  • Communicate the good and the bad.
  • Ask for feedback to clearly and honestly document processes.

How we live it:

  • Celebrate each person's value and learn something from every customer.
  • Champion diversity; recognize that good ideas don't discriminate.
  • Embrace failure with a light heart and open mind, make it safe to change.
  • Give patience and generosity to perspectives different from your own.

How we live it:

  • Express gratitude for the work and accomplishments of others.
  • Treat everyone like a dear friend.
  • Find the good in everyone, then leverage and amplify that good.
  • Identify and maximize the potential of our customers.

PEAK Metrics


PEAK Process


The Peak Team

photo of the Peak Academy team 

Nathaniel is a Process Improvement Analyst with Denver Peak Academy.

Before joining the team full-time, he spent time interning at the City and County of Denver and the City of Miami. While in Denver, Nathaniel assisted Peak Academy with facilitating and innovating the training curriculum.

With the City of Miami, he worked in the Strategic Planning Office assisting with projects for the three-year strategic plan and the Miami Innovation Academy. Through his internship experiences, Nathaniel built a strong love for process improvement and public service.

Nathaniel grew up in Aurora, Colorado, and received his Bachelor of Arts from the University of Miami (Coral Gables, FL), majoring in English with a minor in Public Relations.

 

Drew Brown is a Process Improvement Specialist for the City and County of Denver’s Peak Academy.

Drew comes to Peak with a background in sustainability and a business degree from the University of Minnesota, Twin Cities. He specializes in helping employees build trust on their teams, and facilitating departmental strategic planning and goal setting. His belief is that everyone’s voice matters and he strives to create opportunities for individuals to express their ideas and find productive ways to implement them.

In college, Drew was a Division 1 athlete and received Academic and Athletic All-American honors, and he competed in the 2008 Olympic Trials. He grew up in Aurora, CO and currently lives in Denver with his amazing wife Megan and his cat and dog, Loki and Remus. 

 

Jerraud is a creative, positive and hardworking Performance Improvement Specialist for the City and County of Denver’s Peak Academy.

Alongside a great team of professionals, he facilitates process improvement events, trains employees of governments, non-profits and other enterprises (nationally, abroad and at all levels) in the principles and methods of “Lean” and other change management tools like PDCA (Plan-Do-Check-Act/Adjust). 

Jerraud believes that “sharing and talking about these tools can help enterprises identify and sustain the elimination of any waste found within any process. Thus resulting in happier customers, a more effective and efficient process, as well as a better product or service overall.” Jerraud holds a BFA (in Integrated Arts) from the University of Colorado, Boulder.

 

Katie is a Process Improvement Analyst with Denver Peak Academy.

Katie has spent the entirety of her career in public service, which has included non-profit consulting, healthcare, and higher education sectors. In her previous positions, she often found herself leading her work teams to create more efficient and effective processes. As a Denver-area native, she is especially excited to apply these skills helping Denver be the best city in the nation.

In particular, Katie is energized by the empowering transformation people experience as they identify actionable items to improve their work. When not at work, Katie enjoys spending time with her husband (Nick) and pup (Conrad), traveling, and being an active Coloradan. 

Katie holds a bachelor’s and master’s degree in sociology from the University of Colorado at Boulder and Brown University, respectively.

 

Andy joined the Denver Peak Academy team as a Process Improvement Analyst in August 2016.

Andy came to Peak after spending three years working as the Marketing and Outreach Coordinator at the Denver Animal Shelter. Andy loves to meet, train, and work with employees across the City to continuously make Denver a better place to work and live. 

Andy is particularly passionate about helping employees eliminate the things that bug them within their work processes, resulting in greater job satisfaction and enjoyment. When not working, Andy enjoys spending time with his wife, Erin, and his daughter, Ada. 

Andy grew up in SW Kansas and received his Bachelor of Business Administration from Washburn University (Topeka, KS), majoring in Marketing and Management. 

 

Melissa Wiley is the manager of Denver Peak Academy.

Melissa Wiley is the manager of Denver Peak Academy. She has been with Peak since it started in 2012 and served as the lead analyst for Denver Animal Protection and the Department of Excise and Licenses before leading the team. Prior to joining Peak, Melissa worked for the United States Department of State and the Children’s Hospital of Philadelphia. She started her career in public service as an aid to the U.S Economic Advisor to Northern Ireland during the Peace Process.

Melissa holds a Master’s Degree in public administration from the University of Pennsylvania. Originally from Boulder, Colorado, Melissa now lives in a suburb of Denver with her husband, Craig, and daughter, Sydney Jo. Her mission is to infuse greater joy into every aspect of public service. 

 

Megan is a Continuous Improvement Specialist with Denver Peak Academy.

Megan was first introduced to Peak Academy in 2014 when she took the Black Belt training as the Community Relations Manager for the Town of Frederick. During her nine years in Frederick, Megan created the town’s community outreach programs and department while also empowering staff internally to improve processes and enjoy coming to work every day. Megan is beyond excited to be working where she lives, helping the people that serve her community reach all their wildly important goals. When not at work, Megan makes up songs with her daughter Leona, attends Rockies games with her husband Zach and gives belly rubs to her big dog, Blue.

 

Megan holds bachelor’s degrees in Journalism Studies and English with an emphasis in Creative Writing from the University of Denver.

 
 

Get The Book:
PEAK Performance

image of Peak performance book cover

In this fun, easy-to-read guide, Brian Elms and Governing Magazine staff writer J.B. Wogan deliver the basics for the rest of us, with:

  • A surprisingly frank discussion about how hard it was to get the program off the ground
  • A thoughtful exploration of both the challenges faced and the reasons why Peak ultimately succeeded
  • A clear overview of Peak Academy training methods and tools (including yes, all those yellow stickies)
  • Concrete examples of employee-driven innovations—many of which sound, in hind-sight, like $40,000 no-brainers, until you realize there are hundreds of similar and much-needed fixes in every workplace
Denver Peak Academy navy blue and spring green logo

Contact Peak Academy

For questions and feedback, contact:
peakacademy@denvergov.org