The annual 5281 Awards ceremony is the City and County of Denver’s traditional way of recognizing and honoring city employees who exemplify the STARS values and go above and beyond expectations in their conduct, work ethic, dedication, and above all their passion for the position they hold with the city. In addition to the STARS awards, there is also a Sustainability category that recognizes actions to promote the city’s sustainability goals. The awards strive to maintain the City and County of Denver's commitment to diversity. The 5281 Awards are a prestigious honor and each year the winners are personally recognized by Mayor Michael B. Hancock.
Congratulations to the 2019 award winners. They were recognized at the 5281 Award ceremony on June 18 at the Ellie Caulkins Opera House.
Denver Excise & Licenses, Security Guard Implementation Team
Kim’s team was responsible for successfully orchestrating the Security Guard Individual and Security Guard Employer licenses to an online process. Their work benefited Denver’s customers by giving them the ability to apply for a license remotely to save time and significantly lower the amount of wait time in the Denver Excise & Licenses lobby for all customers.
Denver Parks & Recreation
Jon oversees the Downtown Parks district and has generated trust and respect for all the Denver park rangers. He works closely with the underserved population and regularly helps homeless and underserved individuals get assistance with housing, meals, transportation, health services, rehab and work.
Anika was a key contributor to the launch and subsequent debugging of Salesforce Lighting for 311. Anika completely understood the change to Salesforce Lighting was going to affect not only 311 but all the other departments/agencies that were converting to Lightning. She worked with the 311 change group, the Salom group and the other departments/agencies who were making the change. She coordinated with other Salesforce power users to test, bounce ideas and issues with, and ensure that this new environment would work for everyone.
Denver Department of Safety
Maria De Jesus Solis, Nellie Dominguez, Kathryne Fillion, Deborah K. Gibbs, Garrett Harder, Emily Kyler, Leticia Lomeli-Mendoza, Katherine Nguyen, Bishop Robinson, Aneeta Smith, John Tucker
Each member of the Denver Youth Detention Continuum is passionate about the youth and families with whom they work and pour their energy into doing the best they can do for the youth and families. The team committed to covering intake duties two to four business days per month as well as one to two 24-hour weekend shifts per month. The result is a cost savings to the program of $150,000 per year. The team participates actively in improvement efforts guided by the Evidence Based Practices in Implementation for Capacity (EPIC) resource center of the Colorado Division of Criminal Justice.
Denver Sheriff Department
Cindy created and maintains Denver Sheriff Department’s Internal Affairs Bureau (IAB) cases tracker using the Professional Standards Software Solution created by CI Technologies. She created IAB dashboard to perform data analysis with visualization, which contains 43 tabs, 8 IA Pro Reports, 4 trackers with 74 formulas. She also created training modules and provided technical training for all IAB investigators, IAB civilian staff, Human Resources and new employees to IAB.
City Attorney's Office, Denver Department of Public Health and Environment, Denver Public Works, General Services, Technology Services
Alyssa Alt, Steve Hahn, Rebecca LaFond, James Lindauer, Matthew McAllister, Michael Ogletree, Luis E. Rexach, Cecilia Rivas De Schuermann, Michael Salisbury, Janell Schafer
Over the past year, the Denver Smart City team executed an RFP that created a unique pathway for all city agencies to partner in new ways with our business community. After months of research which included reviewing 150+ RFPs released by other municipalities, it became apparent that there were no previous roadmaps to provide guidance. The structure and innovativeness of the RFP was key element that drove this level of engagement and diversity of response. And the numbers say it all: 207 firms across 12 countries engaged and 167 businesses responded across 6 countries. Of the 167 businesses, 67 were small businesses and 31 were women/minority owned businesses.
Agency for Human Rights and Community Partnerships
Through her work with the Office of Sign Language Services, Swan has connected Denver’s deaf residents to city services, programs, and events by interpreting to ASL for the deaf and hard of hearing community. Without Swan’s diligent work, Denver’s 18,172 individuals that are living with a hearing disability would not feel nearly as engaged or welcomed to the relevant and timely conversations happening all over the city.
Since May 2018, Bianca assisted in creating the Municipal Climate Action Guide for the city. She worked with multiple entities to achieve this goal, including researching the subject matter, liaising with the Denver Department of Public Health and Environment and Xcel Energy on contributed content for the document and following through toward the completion of the finished product. As part of the guide, she created a chart which describes the city’s sustainability goals with their associated progress.
City Attorney's Office, City Council, Community Planning & Development, Denver Department of Public Health and Environment, Denver Public Works, Department of Finance
Lindsay Carder, Ashlee Grace, Adam Hernandez, Daniel Krausz, Sonrisa Lucero, Katrina Managan, Andrew Marzo, Feven Netsanet, Jon Novick, Luke Palmisano, Laura Swartz, Maggie Thompson, Brian Wethington
The Green Building Team contributed to the development of Denver’s groundbreaking new Green Building Policy. The policy, among the most ambitious in the United States, will help alleviate Denver’s substantial urban heat island, add green space to the city, provide water quality and storm water benefits, and reduce greenhouse gas emissions, all of which support the achievement of the city’s 2020 Sustainability goals.
Congratulations to the 2018 award winners!
Denver Human Services, Community Outreach Resource and Engagement Team (CORE)
As a member of the Community Outreach Resource and Engagement team, Stacey works directly with the community to find housing solutions as the outreach case coordinator. She is a tireless advocate, using creativity and perseverance to help connect her clients find housing. As one of the most reliable housing navigators in the city, she can take direct credit for connecting hundreds of individuals to permanent housing over the years. She takes on clients that others have given up on and works diligently, even in the most complex situations, to connect them with benefits, resources and housing. She is highly collaborative and provides core Denver Human Services benefits to clients of a non-profit partner, The Gathering Place. She is trusted in the community and clients and advocates alike know that she is a go-to resource to help navigate hard-to-serve clients to housing resources.
Laurel Barton, Tarek Fatoh, James Palmer, Michael Ray, Ron Saltzman and Miles Saucerman
Denver International Airport, Technology Services
Over the past two years, the Business Technologies Wi-Fi team has made incredible progress on the Wi-Fi system at Denver International Airport (DEN). DEN is currently recognized as the leading airport in the entire world for this service based on the fast and reliable Wi-Fi solution that this team has implemented over this timeframe. An Ookla article highlights DEN as having the “fastest Wi-Fi we’ve seen at any airport on the planet” and clearly demonstrates how DEN shines above other airports surveyed. Industry ASQ scores back this up and show that DEN has one of the highest ratings among surveyed airport passengers for Wi-Fi. This incredibly fast and reliable service has been a huge hit at the airport and is highly applauded among the travelers that come through DEN as well as the envy of other airports. Some passengers even plan their connecting flights at DEN based on the speed and reliability of the Wi-Fi, which is often mentioned on social media. The Wi-Fi covers over 6 million square feet of space and comprises over 700 wireless access points. This team provides day-to-day management and support of this system to make sure it provides a world-class user experience.
Denver Sheriff Department, Data Science Unit
Eliel has been working on improving the inmate grievance process at the Denver Detention Center and County Jail. He created a business intelligence program to track data analytics including how many grievances have been received, how many grievances have been addressed and how many grievances are pending. Eliel has been collaborating with executives and Denver Sheriff Department employees to improve this process. Throughout this entire project, Eliel showed dedication and persistence. He showed teamwork by continually attending reoccurring meetings to communicate and determine the goals of the project. He provided status updates to the necessary team members, training, answered questions and was always flexible and approachable to answer questions. He is continuously respectful to everyone even if he does not receive the same type of courtesy in certain situations.
Takiya Bradley, Shiree Edwards, Paula Ernst, Meleaha Glapion, Tyleisa Guidry-Jackson, Theresa Harris, Vida Hejazi, Karen James, Melinda Hernandez, Dawn Landrum, Lindsay Loos, Breanna Major, Asmik Manukyan, Angela Myers, Jami NoRunner, Heather Powell, Steve Price, Margaret Roughton, Angel Saiz, Jorge Shols, Becky McArthur, Troy Tindall, Alancia Unser, Irene VanCleave, Monica Walker and Qiauna Wyatt
Denver Human Services
The After-Hours Caseworkers team answers after-hours telephone calls and responds to situations that require children to be removed from potentially dangerous situations. This fine group of men and women schedule themselves month-to-month to always answer the after-hours telephones. These dedicated individuals work tirelessly as a team to begin the investigation of their situation. They have left the comfort of their own homes to get the children and find placement(s) for them. These are certainly not easy tasks. It is superbly orchestrated and choreographed so no child is in danger after the initial call. There are no days off for this team—it operates 24/7/365.
John Beck, Richard Blea, Clayton Cushman, Joe DiCola, Patrick Dunlap, Ben Hawkins, Edward Johnson, Bryan Jones, Brian Moldovan, John Moon, Vu Nguyen, Christian Selby, Darryl Short, Eric Stallsworth, James Stoner, Chelsea Warren and Eric Withrow.
The week of March 26, 2018, the city experienced two citywide network outages. These outages took down email, internet, applications and phones, including customer facing tools like 311, Denvergov.org and pocketgov.com. Technology Services worked through the night to troubleshoot the cause of the outage, then worked hours more on remediating the issue once it was identified, and spent the early morning hours testing all technology systems to ensure functionality was restored by the start of the normal business day.
Office of Human Resources, Benefits and Wellness
Lizzie identified that nursing mothers needed designated spaces for breast pumping. Through assistance from other city representatives (Kim Desmond from the Denver Office on Women and Families, Patrick Hendrix and James Williamson from Facilities, and DEH representatives), Lizzie identified and outfitted a total of seven lactation rooms in the Webb building. Some rooms were outfitted with sinks, all have refrigerators, comfortable seating, soft lighting and doors that lock from the inside. In addition, all the rooms can be easily reserved through the Outlook scheduling system. After returning to work, new moms are given a booklet with room usage guidelines, employee rights, safe storage tips and information about to obtain a pump from each insurance carrier. After participating in Black Belt training, Lizzie monetized the innovation at actualized soft cost savings of $55,061.52 (equivalent to a whole full time employee) and a huge service improvement!
Alicia Bock, Marina Carstens, Kirk Gallaher, Teri Greenberg, Krystal Marquez, Shelly Rodriguez, Chad Scott, Anthony Vigil, Jessica White and Anna Weber
Community Planning and Development, and Denver Public Works
Development Services has submitted or is working on nearly 40 individual innovations. These innovations have led to service level improvements and have the potential to save the department nearly $200,000 in staff costs and nearly 5,000 hours in staff time. To complete the innovations these individuals have had to involve their respective teams in process improvement to gather their feedback which include: process mapping/root cause analysis, developing innovation action plans and gathering results from their team. Some of the innovations include implementing electronic time stamps, standardizing processes, improving research and more. The Black Belts are change agents for the city and their agency and are leading by example creating a culture of innovation within Development Services.
Office of Human Rights and Community Partnerships
Shawn has juggled many responsibilities as lead of Community Affairs. She is called on to respond to community needs, many which are hard on the heart, and yet she handles it with so much grace. Shawn deserves this award for pioneering several initiatives and staffing the Mayor where it gains significant impact. For the first time ever, the city recognized its veteran employees who have served in some branch of the military. Our veterans felt appreciated for their service at a reception planned and coordinated by Shawn. Through her work with the faith community, Shawn worked to identify areas that the city or mayor have never visited (or hadn't in years). Participation at the Buddhist Temple was special because it had been 100 years since a mayor has joined. In addition, for the first time ever, a Denver mayor participated in an American Indian Sweat, a very sacred ritual.
Denver District Attorney’s Office
Kent is an investigator in the Economic Crime Unit of the Denver District Attorney's Office who specializes in the investigation and prosecution support of complex multi-jurisdictional cases involving violations of the Colorado Organized Crime Control Act. In 2017, a seemingly random string of car thefts and burglaries of condos and apartments in Denver neighborhoods turned into a major bust for the Denver Police Department and MATT because of Kent’s efforts. Kent, working with DPD and MATT uncovered an organized criminal enterprise, which resulted in a 99-count indictment comprising 123 criminal cases with 123 victims identified and a total loss of over $680,000. The criminal enterprise identified themselves as the Gutter Punk Crew, who operated around the 16th street mall and broke into apartments, condos and vehicles. This resulted in more than $600,000 worth of stolen vehicles, $40,000 in stolen personal property, and $30,000 in damages to vehicles.
Melissa Bongiovanni, Lauren Dickinson, Victoria Dooly, Valerie Estrada, Gabriel Garcia, Matthew Hayes, Alfonso Hernandez and Ashley Maughan
Denver County Court
The Home Visit Team is responsible not only for creating a simulation training program and a field training program for effective and safe home visits for the clientele, but also for developing and implementing a defensive tactics training for officers going into the field. The Home Visit Team developed the policies, procedures and practices for all home visits, which help to provide appropriate guidance and implementation of correct procedures. This promotes officer safety, the safety of the clientele and anyone who lives in the home. The Home Visit Team is responsible for adopting new communication lines with Denver Police Dispatch and Denver Police. This integral work that they created boosted officer safety by getting access to radios to communicate with dispatch about home visit locations, contacts and needs. The Home Visit Team and their efforts have been an integral step to building rapport with the clientele that Probation serves and the community. This team has dedicated a lot of time and effort into developing something that is very meaningful and effective for the department.
Christiane Bohn, Emily Freeman, Michele Herman, Douglas Kelley, Aiste Misiunaite, Justin Sterger and Dori Tilko
Denver Department of Public Health & Environment
On July 4, 2017, the Environmental Management Operations team was called to action. The Denver Police Department successfully thwarted the illegal sale of a huge volume of fireworks. Once confiscated, the City and County of Denver took possession of a box-truck filled with fireworks. To state and federal authorities these fireworks constituted 4,800 pounds of DOT Class 1.4 explosives, and an ignitable and reactive hazardous waste. Under the State’s Hazardous Waste Regulations (6 CCR 1007-03), the city was required to manage this waste from a cradle to grave. Disposal of such a large quantity of hazardous material required the EMO team to scramble to quickly meet regulatory requirements to protect city workers, city property, the health and safety of the public and the environment.
Jill Brown, Emily Caldwell, and Julian Wolff
Department of Environmental Health
The Denver Pets for Life program launched in April 2016 during one of the biggest blizzards of the season in Denver. The team which includes Jill Brown, Emily Caldwell and Julian Wolff, rallied to deliver vaccinations to 304 pets during the severe weather — a true testament that the needs for free pet wellness resources is high in the Westwood and Barnum neighborhoods. Over the next 12 months, the Pets for Life team connected with 743 residents and served 1,216 pets. This means connecting with at least 14 new residents each week all while maintaining and building relationships and serving over 100 animals each month!
The work of the Pets for Life program is much bigger than just helping pets. The team meets clients where they live and connect with people that may otherwise never know about or access Denver Animal Protection services – as well as services across the City and County of Denver. Ultimately, this means that Pets for Life improves the quality of life of Denver residents and their pets.
Gabriele Bankers, Jack Davies, Lacy Gonzales and LaToya Linzey
Office of Human Resources
Gabriele Bankers, Jack Davies, Lacy Gonzalez, and LaToya Linzey serve as the HR Business Partners to Public Works. Everyday this team shows courage by questioning the status quo and asking, “how can we do this better?”. They display credibility by understanding the business of Public Works and acting as a trusted advisor for its employees.
Through a proactive approach and tireless dedication, this team has achieved some major accomplishments over the past year in Public Works including:
Lori Coleman, Juls Crawford, Jessica Evaristo, Scott Gates, Alex Gessler, Lupe Gonzalez, Angela Griefenberg, Olisa Schaefer, Jose Sigala, Deanna Smith and Pam Thomas
Denver Human Services
In the past two years, the Child Support Services Intake Unit has created a new Intake Orientation Process so that they could see more clients in a shorter amount of time. They wanted to do what was best for their clients so they focused on innovation and change management. They relied on each other and remained focused on their goals to serve their clients. There would be times when things were going so well and then a roadblock would threaten progress, but this team never gives up.
From where this team was two years ago to where this team is now can be described as nothing short of spectacular. The time spent together working to make this a better place for the families in the City of County of Denver have made this group more than a just a team; they are a family. The respect and care they show for one another is beautiful. Even through the day-to-day stress, they support each other and genuinely care for the success of one another. The individuals have exemplified the true meaning of STARS. They have demonstrated what true teamwork can achieve.
Miguel Jara-Garcia, Elaine Lint-Scott and Todd Nielsen
Office of Economic Development
Technology Employment in Colorado Partnership, or TEC‐P, is a regional program that connects Colorado’s hidden tech talent market with IT and advanced manufacturing careers. The Denver team leads six workforce regions and helps employ almost 600 underemployed job seekers.
At the heart of this team is a group of individuals who are dedicated, hardworking, and committed to insuring success for their customers, both businesses and individuals. This team consists of two full time staff, Elaine Lint‐Scott and Todd Nielsen, and college intern, Miguel Jara ‐Garcia (Hara-Garcia). The team works together to get employers connected to IT and advanced manufacturing job seekers. They spend time helping job seekers connect to resources to reach their goals.
Over the past two years, the TEC-P team has been actively serving Metro Denver companies and job seekers, and there are many stories that can measure the collective success, both from testimonials as well as the performance metrics but what makes this team special is the day to day friendship, collaboration, and the ability to not say “I can’t” but “how can we” when it comes to helping our customers achieve success.
Jesse Hernandez has been instrumental in shining a bright light on areas for improvement from the 2015 Employee Engagement Survey. Denver Human Services opted to have focus groups which Jesse facilitated to get at the root cause of employee concerns and use the voice of the employee to help solve many issues, and improve communication across the agency.
Through Jesse's strong leadership, employees feel empowered to speak up and provide solutions to the leadership team and thereby helping to grow employee engagement at Denver Human Services. He has employed lean processes to approach problem solving and by using the lean processes, he is endorsing the use of these tools as a way of modeling for the employees. Jesse is the epitome of a team player who is also focused on serving our most vulnerable population in the City and County of Denver.
Claudia Chavez, Robin Gray and Eric Wolf
Denver International Airport and Department of Finance
The STARS Enterprise team is an inter-departmental team comprised of Robin Gray and Eric Wolf from the Department of Finance, and Claudia Chavez from Denver International Airport. The team implemented an online process for entering property and motor vehicle damage information to be used by all city departments and agencies. The STARS database provides information and data to city leadership in maintaining accountability and making informed decisions.
By streamlining this process the STARS Enterprise team has taken accountability to the next level. Documenting property damage claims has become much more efficient and comprehensive. The data entry process is much easier to train and understand for the end user. Through this effort Risk Management eliminates the paper process, receives and disseminates data immediately after it is entered, provides apps that can be loaded on smart phones and tablets and creates efficiencies in time costs. These enhancements allow city leaders to make more informed and data driven decisions.
Since the day Karen Devine began with Adult Protective Services at Denver Human Services, she has gone above and beyond to address the needs of her clients, enhanced the quality of service delivery of Adult Protective Services as a whole, contributed to positive morale in the section, supported her peers, developed professionally as an individual, and has had an impact on the development of others. She seeks out not just the services necessary to improve client safety but also those that enhance their quality of life.
Karen's commitment to service does not stop on the individual client level. She goes several steps further to ensure that Denver Human Services and Adult Protective Services is building strong relationships with and delivering a high level of response to our community partners.
Karen along with a co‐worker envisioned that Adult Protective Services should have a more prominent place in community events serving their clients or the agencies that advocate on their behalf. She consistently volunteers to present at community events and in 2016 she volunteered to take over the newly established DHS Alzheimer’s Association Walk team and fundraising efforts.
Karen is a positive presence on her team where her daily efforts at making Denver, DHS and Adult Protective Services a great place to work are evident in every moment.
Lt. Debra Thorson is the Denver Fire Department’s only full-time public educator. She can never be all the places she wants to be or teach all the people who request her classes or her expertise. She has overcome the limits of budgets and time constraints. A couple of her contributions include:
For these reasons, and many more, Lt. Debra Thorson is a star in promoting safety for our residents and employees.
Emily Freeman, Steve Gonzales and Bill Nuanes
Department of Environmental Health and Denver Parks & Recreation
In May 2016, a joint team comprised of Emily Freeman and Steve Gonzales from Environmental Health and Bill Nuanes from Parks & Recreation, came together to create an inter-departmental approach to address regulated asbestos containing soils incidents throughout the city. This team collaborated to create “Partnership in Asbestos Materials Mitigation” (PAMM) which includes bringing together resources, capitalizing on Environmental Health’s environmental management and asbestos expertise, and developing a wholly new technology that Parks & Recreation now utilizes as a real-time tracking and mapping database. PAMM is truly a safety program because its primary focus is improved safety in Denver’s parks by ensuring regulatory compliance, reducing financial liability from potential future incidents, reducing environmental impacts, and reducing human health risk for our employees and residents.
Park projects, from major capital improvements to irrigation or beautification projects, all disturb soil. PAMM ensures we have properly trained staff and the tools to minimize the risk of exposure and liability with asbestos soils. Parks are Denver’s direct link between our residents, employees, and health and safety. We all strive to have safe, inviting places for our children, family and friends to gather.
Taylor Moellers from the Department of Environmental Health leads the Sustainable Neighborhoods Program which gives residents the opportunity to become active partners in making Denver a vibrant and sustainable community. Neighborhoods participating in this unique certification program organize workshops, projects, and events that enhance the livability of their neighborhood and reduce residents' ecological footprint. The program directly ties to the 2020 sustainability goals of energy, waste, food, and mobility.
Taylor has been with the program from the start and has grown it into one of Environmental Health’s most recognized community programs. Her commitment to the program and her passion for the work has helped to build strong bridges with neighborhoods around sustainability programs. Her vision for the program is to build deeper relationships with the existing neighborhoods and encourage greater efforts in the areas of energy efficiency, waste management, mobility, and community resilience.
Jesse Moisson, Rob Ross, Dave Schuyler, and John Swain
Denver Parks & Recreation
The Denver Golf Maintenance team at Willis Case, Harvard and Wellshire Golf carried out several sustainable initiatives last season.
This began with a beekeeping project at Willis Case Golf Course, where the staff began a three-hive honey bee colony, showing that golf courses can serve as a habitat and have a positive influence on honey bees.
Then, at Harvard Golf the team planted a vegetable garden instead of flowers that was not only aesthetically pleasing, but produced a harvest that was donated to a non‐profit who provides low‐cost and free meals to the public.
At Wellshire Golf, the staff grew a pumpkin patch on an out of the way of play area. The pumpkins were grown and harvested and sold at the Wellshire Golf shop in the fall of 2016. Proceeds were donated to the First Tee of Denver Junior golf program.
The team expects to expand these projects and continue to return proceeds to these sustainable initiatives and provide outreach to educate the community on how Denver golf courses are much more than recreational areas.
This team has shown that we can utilize non‐turf areas for alternate uses that ultimately serve our community through innovative and sustainable projects. Projects like these hit the triple bottom line where we have provided value for environmental, social, and financial objectives.
Over the past couple of years, the Denver Sheriff Department had some challenging publicity for a variety of reasons. The cause of many of these troubles was due to the lack of staffing. A courageous decision was made by the Budget Management Office, the Executive Director of Safety, and the Mayor's Office in late summer 2015 to start a sheriff academy in January 2016 made up of 100 cadets. Thus the "Mega Class” was born.
Liz Lightfoot led the recruitment effort that resulted in the selection of 109 candidates who were placed in either the January 2016 class or will start in the summer cadet class. The Mega Class is the largest cadet class ever in the 115 year history of DSD and it deserves mentioning that Liz executed this recruitment within a four month period. The speed of this recruitment is unprecedented in the history of the Denver Sheriff Department.
Prior to Liz’s work on this recruitment, it would take an average of 257 days, or 8.5 months to seat a qualified applicant into a Denver Sheriff Department Academy. To reduce this time in order to meet the Mega Class’ recruitment timetable, Liz employed several innovative strategies.
Liz attracted qualified candidates statewide by attending career fairs in places like Colorado Springs, Blackhawk, Grand Junction, and law enforcement agencies throughout the Front Range. Liz represented the positive aspects of the Denver Sheriff Department throughout the state and even via radio stations to attract top talent to become a part of the Mega Class.
Liz successfully leveraged her relationships with our private medical vendors to expedite their physical and psychological tests for these candidates. Liz used her considerable communication skills to impress upon our vendors the importance of working over the holidays and in conducting these important tests in an expedited fashion.
Liz led a team of civilians in using recruiting best practices to identify the quality and quantity of applicants necessary for a class of this size. This transition was uncomfortable at times and would have led an employee of lesser temerity than Liz to quit.
Ultimately, Liz used every skill set and tool at her disposal to build this first ever Mega Class, including courage, tenacity and customer service.
Because of Liz’s efforts, it took 82 days to seat the Mega Class; a reduction of 175 days.
At the beginning of 2015 the Department of Human Services’ Child Support Services, Accounting team was facing a substantial backlog in reviewing account ledgers for a variety of inherited reasons. Timely ledger reviews are an integral piece of the Child Support Service’s process, as it is important to get the correct amount of child support to families in a timely manner. It also ensures that the non‐custodial parent is paying the correct amount to minimize financial hardship.
Through lean methodologies and efforts to utilize lean practices, the accounting team put together an action plan to review all ledgers out of compliance within ten months. This was in addition to increasing their output of ongoing ledger reviews to ensure no ledger reviews would ever become out of compliance.
Through their incredible hard work and selflessness, the accounting team eliminated the backlog by more than 66% within the first three months and completely eliminated the backlog three months ahead of the target date. The team also increased the number of ledger reviews completed monthly by 64% within eight months.
This increase in production ensured families received their child support monies more effectively and quickly and also ensured that non‐custodial parents did not pay the incorrect amount. The accounting team was able to accomplish this great feat by developing an awareness on how their work could impact, positively or negatively, the families of Denver.
One thing is for certain, their work has clearly positively impacted many families in our city.
Jessica Naberhaus has dedicated her time and energy to the Denver County Adult Protection Team for almost 10 years. During this time she has consistently exhibited an incredibly strong work ethic while both serving her clients directly and collaborating with other professionals in the Metro area and nationally to foster development of a comprehensive network of services and community education focused on the subject of elder abuse.
In working with her clients, Jessica has always been a committed advocate for ensuring that her clients receive all available resources while also maintaining them in the least restrictive living environment necessary to keep them safe. When resources do not exist, Jessica does not hesitate to suggest how DHS might go about identifying new resources that will effectively assist her clients. She digs deep, tapping into her strong community network, to find or create through collaborative effort, just the right solution for each individual client.
Jessica’s vast knowledge and passion for Adult Protective Services has led to her being viewed as a subject matter expert at the local, state and even national levels, where she is often asked to serve as a presenter at educational conferences. Jessica has been nominated for and received several awards by community partners for her incredible service to clients.
Jessica demonstrated tremendous ingenuity and exceptional problem solving skills as she worked together with the City Attorney’s Office and the Probate Court to develop a new legal strategy that could be implemented on the client’s behalf in order to ensure the client’s safety. As a result, the financial exploitation of the client ended and the City Attorney’s Office was provided with a blueprint that can be used to protect additional victims in the future.
Jessica’s commitment to serving this population has never wavered, rather it continues to develop as does her knowledge and awareness of the issues affecting our ever growing aging population. She is a tremendous asset to the APS team, the Denver Department of Human Services, and to the City and County of Denver.
Marie Madrid serves in the role of Executive Assistant to the Chief of the Denver Fire Department. Marie helps the Fire Department communicate with their customers every day via phone and email and throughout the year on a variety of special projects.
Every day, Marie helps bridge gaps among uniform and civilian employees and residents. In her position, Marie’s dealings with the public are respectful and tireless, even when confronted with the most difficult of personalities. She can translate “firefighter speak” into everyday language to connect with broader audiences.
The Denver Fire Department honors members who achieve promotions. Marie was instrumental in developing an innovative and efficient system of checklists and templates that allow for clear assignment of tasks to make DFD’s promotion ceremonies run smoothly. Marie considered the distinct perspectives, interests, feelings, and needs of every promotion ceremony participant, from the members who were promoted, to the Executive Director of Safety, to the families and young children who attend the events.
A recent National Fire Prevention Week theme was about how working smoke alarms save lives. Marie’s creativity produced an English and Spanish educational campaign about smoke and carbon monoxide alarms with messaging anyone could relate to: “You wouldn’t drink expired milk. Don’t use an expired smoke detector. Check the date on the back.”
Firefighters are frequently invited to visit schools and libraries to talk about fire safety. As a mom and grandma, Marie knows that kids learn in a variety of ways. She researched children’s books about firefighting and fire safety and purchased the books for firefighters to read to students.
Marie always takes time to listen to her coworkers’ concerns with patience and empathy. Her background in social work is evident as she strives to find solutions that enable our work family to coexist in a positive and productive way. Nobody at DFD Headquarters will ever go hungry or without an afternoon treat as long as our den mother Marie is in the building.
Marie demonstrates respect through patience. She uses her voice to encourage change where it is warranted and strives to do the right thing. She greatly values the work of her colleagues and demonstrates it with simple notes and kind gestures that make the DFD’s work life easier.
Sarah Anderson from the Department of Public Works directed the production of Denver's first green infrastructure manual.
Green infrastructure refers to the use of natural systems like bioswales, stream buffers, constructed wetlands, and permeable pavers to handle stormwater runoff, rather than conventional "gray" infrastructure consisting of sewer pipes and pumps. Natural systems are cheaper and also more effective at keeping pollutants out of our streams and rivers during events involving high levels of precipitation. They also produce much more attractive landscaping features.
Although green infrastructure helps make a city more sustainable and resilient, developers are often reluctant to use it, in part because they aren't familiar with it. Sarah's green infrastructure manual removes that obstacle by providing detailed "how to" examples that developers can use. The information in this manual is specifically tailored for the unique combination of soils, hydrology and water laws that we have along the Front Range. It not only provides value to Denver developers but can also be used by developers in other communities. This benefits Denver because when green infrastructure is used by communities upstream from Denver it protects the quality of streams and rivers as they flow down into Denver.
Sarah's green infrastructure manual is a cutting‐edge product that few, if any, other cities have yet. Her work has put Denver in the forefront of cities promoting the switch from gray to green infrastructure and will help us continue to be a more sustainable city.
Once the nomination period closes, a selection committee comprised of the previous year's 5281 Award winners will review all nominations, then score and vote on their selections. In the event of a tie, the Office of Human Resources Executive Director will act as the deciding vote. Employees must be in good-standing to receive a 5281 Award.
For questions regarding the 5281 Awards, please email us or call 720.913.5693.
We look forward to seeing this year's awardees and invited guests at the 5281 Awards ceremony held at the Ellie Caulkins Opera House, June 18, 2019.
Service to Customers - The goal is to continually exceed customer expectations by identifying and meeting needs, working collaboratively to solve problems and developing trusting constructive relationships with residents, employees, officials, vendors and contractors.
Teamwork - Works cooperatively with others to achieve team goals. Actively fosters commitment and team spirit and works with others to meet business objectives.
Accountability - Follows through on commitments made and takes responsibility for results and subsequent outcomes. Contributes to maintaining the integrity of the organization and displays high standards of ethical conduct.
Respect for Self & Others - Treats others with consideration and high regard. Demonstrates respect for the differences that exist among customers and fellow employees and recognizes that those differences are an important source of innovation, progress and interpersonal awareness.
Safety - Creates and maintains a safe work environment by taking action which prevents injury or harm to self, others, equipment and/or property. Additionally, creates and fosters an environment of open and respectful dialogue in which individuals may offer diverse perspectives.
Sustainability – This award recognizes individual or team actions that promote achievement of Denver’s 2020 Sustainability Goals in one or more of the following resource areas: air quality, climate, energy, food, health, housing, land use, materials, mobility, water quality, water quantity, and workforce.