Once employees submit their optional self-evaluation OR starting Monday, November 5, 2018, supervisors must conduct performance reviews of employees goals. Use the definitions below as you evaluate the STARS goal. Provide specific examples to justify the given rating. For ratings over 3 Successful, the employee must satisfy all criteria of the preceding rating.
Demonstrated the STARS values by meeting all criteria of Exceeds Expectations plus: has impact beyond immediate scope.
Demonstrated the STARS values by meeting all criteria of successful plus: continually exceeds customer needs and expectations, serves as a STARS role model and coach throughout all business practices.
Demonstrated the STARS values by: continually meeting customer needs and expectations, working collaboratively to achieve team goals, following through on commitments and taking responsibility for results, treating others with consideration and demonstrating respect for differences, and creating and maintaining a safe work environment.
Did not consistently demonstrate one or more of the STARS values. For example: customer service was lacking with either internal or external customers, behaviors negatively impacted team or department/agency, did not follow through on commitments or take ownership of outcomes, demonstrated lack of respect, or contributed to creating an unsafe work environment.
Did not effectively demonstrate any STARS values.
Consistently delivers outcomes rarely achieved. Always exceeds standards. This rating is a special commendation for the employee who offered truly outstanding overall performance almost 100% of the time. This employee is a change champion, able to adapt and deliver better results to stakeholders, forward thinking, flexible.
Consistently completes well above expected job requirements and outcomes. Activity that is superior most the time. Assigned goals are exceeded. This rating recognizes overall performance that consistently exceeds standards.
Consistently achieves performance standards. Employee is a strong contributor to the success of the department and the City and County of Denver. This overall rating indicates entirely solid job performance, where some performance may exceed standards. Active collaborator and team player, this is a performance rating to be proud of.
Meets some, but not all job requirements. Outcomes are generally less than expected, with improvement required in one or more specific area affecting their performance or behavior.
Work does not meet expectations in most, if not all, areas. This is considered a rating where major improvements are required in overall performance or behavioral competencies to retain employment.