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Find the error message your employee is receiving in the list below for instructions on how to resolve the problem.

You must report the employee's badge number found on the back of your city or Kronos badge to

Email to grant the employee access to this timeclock. Include in the request:

  • The timeclock location
  • Employee name and employee ID number

Employees with missing or damaged badges must obtain a replacement. The procedure for replacement is different for each type of badge: