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Timeclock & Badge Help

Find the error message you are receiving in the list below for instructions on how to resolve the problem.

Error message "Unknown User" when I badge

Your supervisor must report your badge number found on the back of your city or Kronos badge to

Error message "Unknown Home Employee" when I badge

If this is a timeclock that you are not yet allowed to use, your supervisor must email to grant you access to this timeclock. Your supervisor must include in the request:

  • The timeclock location
  • Employee name and employee ID number

My badge has been damaged or is missing and I am unable to clock in at the Kronos time clock

If your badge is damaged or missing, you will have to replace your badge. How you replace your badge depends on its type: