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(720) 913-2000

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P.O. Box 1108
Denver, CO

Securus Remote Video Visitations Coming Soon!

Get ready! Remote video visitations are coming to the Denver Sheriff Department on Sunday, June 30, 2019. Details to follow.



While incarcerated, people in our care acquire valuable knowledge, skills, and work experience through Denver Sheriff Department vocational training opportunities and/or other occupational education courses offered at our facilities.

Download the Inmate Handbook (PDF)

The staff of the Religious Services section is responsible for assuring inmates have the opportunity to participate in religious practices deemed essential to their faith while incarcerated. This is accomplished through the leadership of the Inmate Programs Chaplain and over 300 trained religious services volunteers, representing 115 churches in the community.

On a weekly basis, more than 75 services and bible studies are held, including Catholic, Catholic in Spanish Language, Inter-denominational, Inter-denominational in Spanish language, Islamic, and Jehovah Witness.

Annually, hundreds of inmates receive individual spiritual counseling through the Sheriff Department chaplains and/or the volunteers from various church organizations.

When a religious leader of an inmate’s faith is not represented through the staff volunteers, the chaplain assists the inmate in contacting such a person. Members of the Religious Service’s staff also maintain close relationships with community religious resources.

In addition, local churches and/or charitable organizations donate the majority of religious reading materials distributed in the jails.

The Denver Sheriff Department is fortunate to have the support of numerous religious leaders in the community to provide services to inmates of so many different faiths.

It is the mission of the Denver Sheriff’s Food Service Department to ensure that all inmates housed in our facilities receive meals that are nutritionally balanced, diverse, and prepared and served in the manner that upholds industry standards for health and safety.

Inmates receive three meals per day (breakfast, lunch & dinner). Bread is also baked on premises weekly. Food is prepared daily under controlled sanitary conditions. All meals have been approved by an independent Registered Dietician to ensure balance and variety.

Religious Diets
We provide religious meals that are reviewed by certified personnel to ensure adherence to religious requirements. We are also observant of food needs for religious holidays.

Special Medical Diets
Our partnership with the Medical Department provides immediate communication for inmates with special dietary and health needs. Special medical diets are verified before all meal times.

Food Education & Certification
It is important to the Food Department that the experience within our kitchens is an educational experience. Inmates have an opportunity to become ServSafe Food Handlers Certified; this is a nationally recognized certification and is a requirement for work at most food establishments.

We also provide training in Warehousing, Cook-Chill preparation and Bakery production.

Direct Supervision Model

The Direct supervision model combines two key elements:

  • The physical design of the jail and housing units
  • Inmate Management Strategy

Direct supervision jails focus on actively managing inmate behavior to produce a jail that is safe and secure for inmates, staff and visitors.

Staff interacts continuously with inmates in the housing units, actively supervising them to identify problems in their early stages. They use basic management techniques to prevent negative behavior and encourage positive behavior. Staff assumes control of the jail and establish a professional supervisory relationship with inmates. There are no barriers separating staff and inmates in the housing units.

The physical design of the jail supports the management of inmate behavior by reducing physical barriers that impede staff/inmate interaction, by ensuring there are clear sightlines into all areas of the housing units, and by incorporating design elements, fixtures and furnishings that promote positive inmate behavior. For more information, visit the National Institute of Corrections website.

Objective Classification Model

Objective Classification relies on a narrow set of well-defined factors to determine housing within the jail. Some of these factors are:

  • Severity of Current Offense
  • Prior Convictions
  • Prior Incarcerations
  • Institutional Behavior

There are three ways to place monies on an inmate's account:

  1. Payments can be made by cash or credit card by kiosk located at the Downtown Detention Facility located at 490 Colfax Denver, CO 80206. You must have the offenders criminal Descriptor Number (CD #) to place money on their account. CD numbers can be located on the offender look up.
  2. Payments in the form of postal money orders can be dropped off at the information desk at each facility. The inmates name and CD # need to be written on the money order to be applied to the correct person.
  3. Monies can be placed on an inmate’s account by going to Access Corrections. You will need the CD # to complete this transaction.

Money can be withdrawn from an inmate's account if the inmate agrees to it and the inmate has ample funds on his account. A valid government issued ID will be required to make this request.

Calling Cards

The Denver Sheriff’s Department has changed their inmate telephone service provider. 

In order to receive calls from an inmate, you will need to open a new account with Securus Technologies. To setup a new account with Securus Technologies, please visit their website at or call 1-800-844-6591.

Friends & Family GTL Refund Process
Payments made to the previous inmate telephone service provider GTL will not be transferred to Securus Technologies. You should contact the previous provider GlobalTel*Link to request a refund: 877-650-4249, or

  1. Select Inmate Friends and Family Members link
  2. Select Global Tel*Link Billing Support link
  3. Select Refund Inquiry Support link

A GTL agent will call the customer back and either process their refund request (credit or debit card refunds) or they will provide the instructions for receiving a refund by mail.

Credit or Debit card refunds:

  • A GTL agent will submit a Refund Request after obtaining the card detail from the customer over the phone, and the customer should see the credit on their card account within 30–60 business days.

Check refunds for Western Union or Money Order payments

  • They will submit a Refund Request in writing; a GTL customer service agent will provide them with the details needed for the request and notate their account that a refund is in process. The written request can be faxed or mailed to GTL
  • The refund checks are mailed to the customers within 30–60 business days.

Life Skills
In collaboration with community providers, Life Skills is comprised of various classes and cognitive behavioral treatments to provide offenders the opportunity to gain resources and skills necessary to make improved life choices to lead more responsible and productive lives.

RISE (Recovery in a Secured Environment)
RISE is based on principles that include social learning theory, the 12-Step philosophy, cognitive behavioral treatment, and life skills concepts. Utilization of evidence based curriculum provides tools for recovery and fosters self-efficacy in a structured peer-to-peer learning environment. RISE is an intensive jail-to-community transition program. Partnerships with providers afford opportunities for continuity of care as an offender transitions to the community upon release. The goal of the program is to reduce the number of substance abuse related arrests through provision of peer based recovery support services. Post conviction offenders are housed in dedicated units and participate in programming for at least nine hours per day, six days per week.

Relapse Prevention
In conjunction with community providers, Relapse Prevention is designed to provide an educational foundation to female offenders who have struggled with, or have a history of substance abuse. The weekly program offers information, tools and resources to identify problematic using behavior and implement improved decision-making skills in order to reduce the risk of future relapse.

Project Bedtime Story
In partnership with community providers, Project Bedtime Story provides female offenders the opportunity to learn, understand, and create positive maternal interaction and continued involvement with their children while incarcerated. Mothers are taped reading a children’s book and the tapes are sent to their child to promote family well-being.

In conjunction with community providers, classes, test preparation, and monthly testing is offered to offenders who don’t have a high school diploma or GED. In addition, offenders have the opportunity to continue classes and/or testing with GED providers upon release.

Upon intake, prisoners are searched, have a digital mugshot and right index fingerprint taken, and are evaluated for medical and mental health issues by medical staff. Prisoner's property is inventoried and a thorough pat search (and metal detector search) of each prisoner is performed. Fingerprint cards are sent to the CBI electronically. A check for any additional warrants is made when the fingerprints are classed and searched by the Denver Police Department Identification Bureau.

The process time for an inmate to be booked into jail can vary. However, it usually takes between 2-6 hours to be fully processed through our intake system. There are many things that can prolong an offender's identification process. Fingerprints are transmitted to the Denver Police Department Identification Bureau, CBI's fingerprint database and the FBI's fingerprint database for clearance. The jail has no control over how long the process will take.

ICE holds are immigration holds. Any questions regarding the ICE process should be directed to the ICE office.
The ICE detention center is located at:
3130 North Oakland St.
Aurora, Colorado 80010

You can now find the location of an inmate in Denver county with our new Inmate Search tool.

Can't find the inmate you're looking for in Denver?

Please address mail to:

Inmate’s name and CD #
Denver Sheriff Department
P.O. Box 1108
Denver, CO 80201

NOTE: Mail addressed directly to the Downtown Detention Center or the County Jail will be returned to sender. 

You can mail books to an inmate directly from a store or publisher, but you cannot bring in stationery, books or religious items to an inmate.

Denver Health

Denver Health is a comprehensive, integrated organization providing level one care for all, regardless of ability to pay. Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care at Denver Health. One in three children in Denver is cared for by Denver Health physicians as well.

As Colorado's primary safety net institution, Denver Health has provided billions of dollars in uncompensated care. Denver Health is an integrated, efficient, high-quality health care system serving as a model for other safety net institutions across the nation.

Mental Health

The behavioral health services team consists of psychologists, psychiatrists, advanced practicing nurses, nursing staff, case managers and social workers. They work together to provide the best care to the inmates. Services include medication management, individual therapy, group therapy, and case management. The High Acuity Transition (HAT) unit is located at the Downtown Detention Center and is a voluntary program designed for inmates with chronic and persistent mental illness.

The Male and Female Transition Units are located at the County Jail and provide clinical and transitional services to appropriate inmates with mental illness as well. A 30-day prescription for psychiatric medications is provided to inmates released into the community from Denver County in order to encourage a continuum of care.

Denver Health Mission

  • Provide access to the highest quality health care, whether for prevention, or acute and chronic diseases, regardless of ability to pay;
  • Provide life-saving emergency medicine and trauma services to Denver and the Rocky Mountain region;
  • Fulfill public health functions as dictated by the Denver Charter and the needs of the citizens of Denver;
  • Provide health education for patients;
  • Participate in the education of the next generation of health care professionals; and
  • Engage in research, which enhances our ability to meet the health care needs of Denver Health system patients

Property can be released to an individual as long as the inmate allows it. However, the inmate must authorize the release of property to you, before it is released. Property requests cannot be completed by mail and property will not be sent to a requestor. You must have a valid government ID to place the request and have property released to you. Valid government IDs accepted include valid state or federal photo ID (Driver's license, state ID, passport, military ID, etc.).

You will need to fill out a property release request form at the Downtown Detention Center Facility, located at 490 Colfax Ave., Denver, CO 80204.

You must be present when the officer presents the property. Please note: if property is released to you, you will be responsible for taking all of the inmates property at that time. You will not be allowed to pick and chose which items will be released. So, you should arrange to take all of the property with you before you come. The facility does not have bags to provide to the public for property that is to be removed.

You will not be able to drop property off to an inmate. Inmates can purchase sundries, underwear and t-shirts from the commissary. Inmates are provided shoes and other clothing by the facility.

You cannot bring in stationery, religious items or books to an inmate. However, you can mail books to an inmate directly from a store or publisher.


If you are not sure at which facility an inmate is located, do an online inmate search. Then, follow the guidelines below to schedule a visit at either the Denver Detention Center (DDC) or the Denver County Jail (COJL).

Only video visits (no in-person/contact visits) are offered at either location at this time.


Visitations are now scheduled through Securus only, whether at the DDC and COJL, and must be scheduled at least 24 hours in advance. If you don’t have the resources to create or update a Securus account, registration kiosks are available in the lobby of either location.

Walk-in visits are only available at the DDC for specific housing units (see below).

Already have a Securus account? Add video visitations to your account.

New to Securus? Set up a new account on the Securus website or on a designated terminal in the visitation at the DDC or COJL.

Need help? If you need assistance navigating the Securus website, please visit the Securus Customer Care page for guidance.


To schedule a visit at the DDC, you need to set up an account with Securus (see above). To conduct on-site video visits, you must go to the DDC to use a designated terminal in the visitation lobby.

Scheduled visits take place daily, from 7 am – 10 am, 12 pm – 2 pm, and 6 pm – 9 pm. Inmates are allotted 2 scheduled visits per week, with no more than 1 visit per day.

Some visitors may come in for walk-in visits, as long as the inmate is located in one of the following housing units: 2B, 2C, 2E or 2F. Walk-in visits can be up to 30 minutes long, with one walk-in visit permitted per day, per inmate. 

Walk-in visits are offered during the following times:

  • 7 am - 9 am*
  • 12 pm - 2 pm*
  • 6 pm - 8 pm*

*Walk-in visits end at 9 am, 2 pm, and 8 pm each day. Please arrive accordingly to allow enough time for your visit.

490 W. Colfax Avenue, Denver, CO 80204

NOTE: all visits (scheduled or walk-in) are video visits ONLY (no in-person/contact visits) and have a 30-minute limit.


To schedule a visit at the COJL, you need to set up an account with Securus (see above). To conduct on-site video visits, you must go to the COJL to use a designated terminal in the visitation lobby.

Scheduled visits take place on Fridays, Saturdays, and Sundays, from 12 pm – 8:30 pm. Reservations MUST be made for all visits at the Denver County Jail. Inmates are allotted 2 scheduled visits per week, with no more than 1 visit per day.

10500 E. Smith Road, Denver, CO 80239

NOTE: all visits are video visits ONLY (no in-person/contact visits) and have a 30-minute limit.


Bring a valid ID (i.e., not expired) to present at time of check-in. Acceptable forms of ID are:

  • U.S. Driver License or state issued Identification Card
  • Active U.S. Military ID
  • Passport
  • Consulate ID

Be punctual:

  • Arrive 15 minutes prior to your visit to check-in, locate a terminal, and log into the system (you may log into the system for the visit 1 minute prior to the scheduled time).

No rescheduling:

  • Visitation windows are not moveable once scheduled.
  • If you arrive 10 minutes late to a 30-minute visit, only 20 minutes for visitation will remain.

If an inmate misses a visit:

  • If the visit is not cancelled prior to being absent, the inmate will still be charged a visit against their 2 visit per week allotment.

You should know:

  • Visitors may be subject to warrant checks.
  • Any damage to property or other criminal actions will be prosecuted.
  • Use of this video visitation system constitutes consent to recording and monitoring
  • Make sure to review the Visitation Rules and Dress Code prior to scheduling your visit 

If you have concerns about your next visit, or questions that aren’t answered here, please call our visitation line at (720) 913-3791.



The Denver Sheriff Department takes every report of sexual misconduct seriously and will thoroughly, promptly and objectively investigate all allegations.

We treat every investigation in a confidential and professional manner. All victims will be provided with medical and mental health care.

The Denver Sheriff Department (DSD) has a zero-tolerance policy relating to offender-on-offender and staff-on-offender sexual harassment, sexual assault, and sexual misconduct as set forth under the standards of the Prison Rape Elimination Act (PREA) and DSD Department Order 4100.

“Zero tolerance” means that sexual harassment, sexual abuse/assault, and sexual misconduct will not be tolerated in DSD facilities.

Sexual harassment/abuse/assault/misconduct includes:

  1. Offender-on-offender sexual assault, abuse, misconduct, and harassment.
  2. Staff-on-offender sexual assault, abuse, harassment, and sexual misconduct (sexual/inappropriate relationships with offenders).

The Prison Rape Elimination Act (PREA) was passed unanimously by Congress and signed into law by President Bush in 2003. It is a federal law that was created to put an end to sexual abuse against inmates in federal and state prisons, jails, lockups, community corrections facilities, and juvenile detention centers. The purpose of the act is to provide for the analysis of the incidence and effects of prison rape in federal, state and local institutions and to provide information, resources, recommendations and funding to protect individuals from prison rape.

The number one reason to comply with PREA standards is that it is the right thing to do. We have a tremendous responsibility to provide for the safety of those whom are entrusted into our care. All offenders who are in the custody of the Denver Sheriff Department (DSD) have the right to be free from sexual assault, abuse, and harassment. PREA is intended to address the detection, prevention, reduction and prosecution of sexual harassment, abuse, and sexual assault in all correctional facilities in the country.

A victim may:

  • Have trouble sleeping
  • Suffer a loss of appetite
  • Experience stomachaches and/or headaches
  • Display anger or rage
  • Seem unusually anxious
  • Express concern about their safety
  • Seem unusually detached or withdrawn
  • Have episodes of crying or shaking
  • Not care about their personal hygiene

Anyone who suspects or has knowledge of any sexual harassment, sexual assault/abuse, or sexual misconduct in any juvenile, adult detention or correctional facility should report it to a staff member, volunteer, supervisor, administrator or external authority. Offenders may file grievances, tell clergy or programs staff, medical or psychiatric staff, or talk with a deputy and/or any other staff member with whom they feel comfortable and trust. Anyone who receives a report of sexual abuse in a confinement setting should report the incident immediately for investigation and disposition. All reports will be investigated.

Reports can be made anonymously by friends or family members at any time by contacting any of the following:

 - Any DSD staff member at the facility,

 - DSD Internal Affairs Bureau by phone 720-865-3888,

 - Office of the Independent Monitor

  • By phone 720-913-3306
  • By mail 201 W. Colfax Ave. Dept 1201, Denver, CO 80202
  • Or by completing a complaint form online.


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