As Denver’s Chief Information Officer, David oversees the city’s Technology Services department of more than 350 employees. David cares about performance, innovation, and customer experience – and how technology can improve everyone’s quality of life. He is excited about the untapped potential in municipal technology and its ability to connect people to information and city services.
After graduating from the University of Virginia Darden School of Business, David enjoyed a career in management consulting, private equity, and warehouse logistics before finding his way to municipal government in the city he calls home. For the last seven years, he was the Denver’s Chief Performance Officer, working with Mayor Michael B Hancock to create the nationally recognized Peak Performance program.
Christine is the Deputy CIO for Technology Services at the City and County of Denver. She is responsible for the operations of the department; more than 300 employees strong and with a budget of over $80 million. She is passionate about carrying out the department’s strategic plan and helping the city to improve performance by leveraging technology.
She started her career in the private sector working in the Accounting field and quickly transitioned into the Information Technology field. After leading technology organizations in the private sector, she had a brief stint as an IT instructor for Cambridge College before starting with the City and County of Denver in 2000. She worked on the original implementation of the PeopleSoft ERP system and has taken on many roles and projects within Technology Services all leading up to her current position as Deputy CIO.
Chris attended college at the the University of Notre Dame and the University of St. Thomas in St. Paul, Minn., and earned a bachelor’s degree in Business Management with an Accounting minor.
Chad oversees the Applications Division, responsible for traditional activities of identification, implementation, design, development, analysis, quality assurance and support of all software applications and databases for the City and County of Denver. Technology Services’ work intake, customer engagement, data and document management, contract management and data privacy are all within Chad’s purview.
Chad is creating more robust business relationships and maturing the applications portfolio and strategy to give a 360 view of all city applications, allowing his teams to better serve all city agencies and residents through standards, metrics, and availability of knowledge. The keys to better outcomes for Chad are to set clear strategies and direction than to empower employees rather than assign tasks.
He was first exposed to hands-on technology while in the Army, when he and several other soldiers were sent to attend school and learn how to set up computer networks, such as radios and data transmission. Chad was fascinated by it and took that as a foundation of the framework to go on and receive certifications and gaining job experience.
Paul Kresser is the City and County of Denver’s first Chief Data Officer (CDO). Kresser leads a talented team dedicated to transforming Denver’s access to and use of data to drive strategy, policy, and operations.
For three years, Paul served as the Chief Performance Management Officer for the City and County of Denver’s Community Planning and Development department. In that role, he drove operational excellence by applying data analytics, process improvement, and performance management principals to the permitting processes and systems supporting Denver’s $4 billion in annual construction activity.
Paul received his Bachelor of Arts from Tufts University and Master of Public Policy at the University of Minnesota’s Humphrey School of Public Affairs. Before moving to Denver in 2015, Paul served five years as the Director of Administration and Finance for the City of Boston’s Department of Innovation and Technology. In Boston, he was engaged in some of the most pioneering and transformative civic projects in the country.
As Denver’s Chief Marketing Officer, Jenny is responsible for the Denver Marketing Media Services (DMMS) team, which oversees the city’s brand identity, strategic marketing efforts, websites, video production services, Denver 8 TV, as well as cable franchise and public, educational, and government (PEG) access operations.
Jenny leads the city’s global marketing and branding efforts and is working to enhance the customer experience by aligning digital technologies with citywide marketing and communications efforts. Some of her goals for DMMS include creating a uniform identity across all customer-facing channels, connecting marketing efforts to customer experience initiatives, and creating a sustainable model for the future of community access media.
Jenny has more than 15 years of marketing and public relations experience in the public, private and non-profit sectors.
Chris leads the Infrastructure and Operations Division of Technology Services, who together design, build, and maintain the city’s network and computing infrastructure, radio communications, information security, and end-user devices. He is strategically, and performance focused, striving to ensure the city’s technology is reliable, scalable, and sustainable.
Chris’ extensive technical background in telecommunications and Business Management degree from Regis University enables him to meet both technical and business needs of Denver. Chris is also a veteran of the United States Marine Corps and volunteers at local charity organizations.
Laura Dunwoody is a director and leads the 311 contact center. She partners with IT and marketing to develop and execute both short and long term initiatives to improve the services provided to the residents of Denver. Laura wants to bridge the gap between customer service and tech support, break out from the silos, and partner with the marketing team to promote and communicate our services. Laura wants to leverage 311’s realignment with Denver Marketing and Media Services, as well as develop the agencies relationship with other city agencies.
Laura is originally from New York and started her career on Wall St. in the Brokerage industry.
Gary oversees many of the technologies used at Denver 911 and the Electronic Engineering Bureau, which supports the radio system for all city radio users along with the mobile computer terminals (MCTs) used in Denver Police Department vehicles. Overseeing systems that must be available 24/7 means Gary and his team strive for reliability. He was part of the team that first installed MCTs in police vehicles and more recently has been managing the transition to an improved facility to house Denver 911, the 911 Technology Services’ support team, and an updated radio system.
Gary became interested in electronics in high school and studied Communication Systems Technology at North Dakota State College of Science before coming to work for the city as a technician in 1995, working his way up to become a director.
As the Director of Application Development, Robert oversees the incremental, new development, and the connect development teams responsible for handling integration and support for more than 300 applications, like Workday and Salesforce.
To meet the nation's model for delivery of technology in local government, Robert hopes to eliminate the majority of the department's technical debt, allocate the teams work onto Service Now, replace Oracle Service-Oriented Architecture (SOA), and more. Robert has a great appetite for change and hopes his team continues to come up with innovative ideas that help support our department and other agencies.
Robert has had a keen interest in programming since college, building computers in his dorm room at Georgia Southern University and earning a bachelor's degree in Business Administration.
Craig oversees the Service Management and Release Management teams, which work together to support over 300 critical applications and production systems for the city. His team includes professionals such as Tier 2 support specialists, database administrators and application administrators. Together, these teams work to keep the "lights on" for the city and to push new upgrades into the environment. Some of Craig's goals include implementing a more robust monitoring system to stay ahead of outages, predicting system failures before they occur.
As a former business owner, having spent 17 years in Healthcare Analytics, Craig believes in teamwork, innovation and giving back.
As the Director of Application Planning and Customer Engagement, Kevin oversees the Business Analysis, System Analysis and Quality Assurance teams within Technology Services. He is also responsible for our records management, data privacy and data analysis services provided to our city agencies. Kevin’s teams partner with city agencies to assess technology needs, identify solutions, ensure regulatory compliance, and validate that agency expectations are met. Kevin believes teamwork is essential to achieving good results and strives to continuously strengthen Technology Services’ relationship with city agencies through aligned priorities and shared commitments.
Kevin studied Business Management at Colorado State University and became passionate about computer technology early in his career when he helped to implement a healthcare system at his local hospital.
Jennifer is the Director of Client Services. She oversees the teams responsible for delivering service desk and desktop support, desktop architecture, mobile device support, and asset management services to over 14,000 City and County of Denver employees. Managing the teams that are the primary customer interface and touchpoint where employees can get help with IT issues, problems and requests, her focus is to build strong teams that are knowledgeable and deliver an exceptional customer experience and provide reliable support and service.
Jennifer received her degree from the University of Wisconsin-Madison. She started her IT career as a desktop support technician at Public Radio International and worked her way up to the Director of IT. She transitioned to work at Target where she found a passion for ITSM/ITIL, especially continuous process improvement.
Julie provides oversight for the city's specialized video creation, television, and digital content delivery experiences. Most recently, Julie partnered with the Chief Marketing Officer to reorganize the city's marketing and media staff and business structures to design a full-service delivery model in support of Denver's robust service offerings and meet the community expectations. Julie also oversees the City of Denver’s Cable Franchise agreements with Comcast and CenturyLink, along with administering Denver's public and educational media access service contracts. Julie is a veteran of managing all aspects of the business, working with industry leaders to improve, create, and innovate.
Attending Regis University and spending over two decades in television, Julie is now working to master delivering exceptional marketing and media service experiences.
Andrea is the Director of the Project Management Office (PMO) and responsible for project and portfolio management. She oversees Technology Services’ team of project managers, who are responsible for implementing technology systems and applications. When requests for new technology are approved to move forward, her team facilitates the process of scoping the project, identifying resources to do the work, creating a project schedule, and then managing the work and communicating progress. The strategic focus of the PMO is to develop strong partnerships with our customers and deliver innovative solutions to them. Andrea is impressed by her colleagues' teamwork, dedication, and passion, which she believes leads to innovation.
Andrea started her career in government while residing in Florida, eventually becoming the director of the Office of Performance Development for the Department of Revenue. After several years of working in the public sector, she moved to Colorado and worked as a management consultant for Deloitte Consulting. During this time, Andrea worked with many diverse clients on technology projects and in the establishment of PMOs for those clients. She applied this knowledge at consulting firms before taking the PMO Director position at the City and County of Denver in 2011.
Andrea attended the University of Central Florida earning a bachelor’s degree in Political Science, and attended Florida State University and earned a master’s of Science degree in Planning.
Sean Greer is the Director of Service Delivery. His team delivers solutions within the network, server, voice communications, storage, video surveillance, and datacenter domains. These solutions enhance the services provided to customers within the city and ultimately to the residents of Denver. He thrives working with teams to develop innovative solutions to problems that add value to the customer.
Sean received his degree from Colorado State University in Fort Collins. He started his IT career after college while working for a startup. He then spent 12+ years at the Department of Aviation at Denver International Airport where he gained experience leading infrastructure, applications, architecture, and strategy teams.
Jim oversees a talented group of professionals that provide operational support for the city’s network, telephony and compute environments. This includes support for approximately: 1,200 servers, 1,700 printers, 17,000 email accounts, 11,000 phones, 1,000 network devices, 30 call centers, and 240 locations. In addition, he holds overall responsibility for Technology Services’ incident/problem management function.
Before coming to the City and County of Denver, Jim was in similar roles within the healthcare and financial service sectors. He studied Telecom Engineering at the Northern Alberta Institute of Technology in Canada and earned a bachelor’s degree in Management from the University of Phoenix, in addition to multiple industry level certifications.
Agency Services comprised of 911CAD and the Electronic Engineering Bureau (EEB) are customer facing teams that provide support to the 911 Communications Center and First Responders. Both teams have evolved from “old school” technologies of pre-911 phone systems, IBM cards, shortwave radio, morse code, and vacuum tubes, to modern technologies including Computer Aided/Digital Dispatch, Software Defined radio, Digital modulation, and IP based infrastructure. The same goals remain though - provide the best systems to meet the 911CAD and wireless voice/data communication needs of Denver citizens, first responders, and other agencies in the city.
The Applications team provides solutions that increase efficiency, automate business processes, improve customer service, and meet city business objectives. This includes enterprise-wide applications such as Enterprise Resource Planning (ERP) systems, Geospatial Information Systems (GIS), the denvergov.org website, document management, enterprise cashiering, and more. The Applications team also provides business area specific applications including review, a permitting and inspection system, legislative information system, jail management system, the tax collection system, etc. Primary activities include business and systems analysis, design, application development, commercial off-the-shelf (COTS) application configuration, systems integration, quality assurance/testing, application support, business intelligence, reporting, data management, and database maintenance and support.
The Administration team ensures that administrative operations within TS run efficiently, providing leadership in day-to-day activities related to CIO and deputy CIO support, executive assistance, human resources functions, physical distribution and logistics (real estate), monitoring spending in training programs, and serving as liaisons to other City agencies for TS employees. In addition, the Administration team serves as the agency's main conduit of employee engagement events and functions. The team onboards all new employees, and is the initial face of TS via greeting customers. All internal communications are routed through the Administration Team, and the group oversees and manages internal office policies and procedures.
Denver 311 is made up of a team of empowered agents who are passionate, demonstrate a keen customer focus, are enthusiastic, and are devoted to excellence. We strive to connect residents with services and deliver an unprecedented commitment to assist while providing them with an effortless, accessible way to navigate city services.
Click here to learn more about 311.
The Denver Marketing Office manages the city's brand identity and works to create and support strategic marketing efforts aimed at promoting the City and County of Denver. The office serves as a resource for all city agencies and departments, advising them on marketing opportunities and best practices; traditional and emerging tools; design and messaging tactics; and helps to facilitate and leverage citywide sponsorship opportunities. The office is housed with Denver Technology Services to enhance the city's customer experience by aligning digital technologies with marketing and communications efforts.
Media Services operates a television production studio, complete with control rooms, in-studio cameras and remote broadcast capabilities. The team broadcasts city-related television programming such as City Council and Mayoral public hearings and legislative committees, live for viewers interested in Denver politics. City agencies also collaborate with Denver Media Services to create original programming and promotional videos. Get caught up with all things Denver by watching Denver 8 TV or streaming meetings live and on-demand, via the web.
Enterprise Architecture (EA) functions to align technology with business strategy. They produce technology roadmaps, technology standards, and evaluate new capabilities. EA also produces diagrams and roadmaps of City and County of Denver systems and services in order to make better technology decisions.
The Operations team has adopted a Plan, Build, Run organizational model. The Service Delivery team is responsible for planning and building and are involved in designing and implementing any new systems brought online. The Service Operations Team is responsible for the ongoing maintenance and enhancements of these systems once they are in a production state. Finally, the Information Security team monitors and responds to threats and vulnerabilities. This includes monitoring for attacks to our network, responding to computer viruses that may have gotten around our shields, confirming adherence to cloud security requirements, and ensuring regulatory compliance.
The PMO (Project Management Office) exists to serve the city’s departments and agencies by delivering citywide project support to the departments and agencies, and their clients by establishing policies, procedures, financial tracking, and standardized methodologies for efficient and successful delivery of approved projects.