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Denver is 2018 Digital Cities Survey Winner

The Center for Digital Government uses the Digital Cities Survey to recognize cities who are finding creative ways to solve government problems with technology, pushing the envelope of what is possible in the public sector. The City and County of Denver received 4th this year.



The combined government of the city and county of Denver ranks fourth among large cities, with a population around 700,000. Much of that population — about 100,000 — has moved to Denver within the last seven years. The significant influx of new residents has put a strain on the city’s ability to deliver services with the same number of staff. A forward-thinking technology program with an emphasis on innovation is at the heart of the city's efforts to bridge the gap.

Denver is on the leading edge of data use, reporting the recent deployment of an Enterprise Data Management (EDM) system, which it points to as foundational for smart city efforts. The system collects real-time information on weather, environmental health, transportation and freight, giving the city baseline data it can use to test tech-driven innovations. More than half of Denver’s organization-wide applications are now in the cloud, made possible by recent investments in platforms from Microsoft, Workday, Accela and Salesforce. And those investments were made possible by Denver’s creation of a dedicated funding stream for technology innovations — a practice some jurisdictions are starting to embrace. Many elements of the workforce can now do their jobs from the field, saving the time and expense of more manual workflows, while expanding digital access to citizen services provides residents and business owners the same conveniences.

Mayor Michael Hancock signed Denver’s Protected Data Privacy Policy this year, which created a dedicated privacy position to focus on the proper handling of city data, with participation from a newly created Information Governance Committee. A citywide privacy training program is now being created, with full program rollout expected within five years. As for cybersecurity, Denver adheres to the National Institute of Standards and Technology (NIST) framework, and has added new automation tools, including one that automatically blocks the sender and URL of phishing emails and removes all other emails with those same identifiers.

Courtesy of, Digital Cities 2018: Winners Stretch Far Beyond IT Basics November, 2 2018.