Denver 311 exists to increase the level of citizen satisfaction when contacting the City and County of Denver. Denver 311 provides a centralized repository for information relating to citizen issues and agency process and procedures.
Our contact center provides state-of-the-art multi-channel communication paths to the citizen, including voice, electronic, walk-up, and web-enabled self help mediums. By offering insight into ways to improve city government through accurate and timely measurement, our hope is to build a superior 311 center that can be used as a benchmark by local government.
Our goal is to help agencies improve service delivery by allowing them to focus on core missions and manage workload in an efficient and timely manner.